CHANDRAKANT S. KUMHAR
Mumbai
Summary
Highly motivated and results-oriented banking operations professional with over 12 years of experience in central operations, loan servicing, and customer service within the financial services sector. Proven ability to manage complex banking activities, streamline processes, and lead teams effectively. Adept at handling diverse loan products, ensuring compliance, and optimizing operational efficiency. Seeking a challenging role to leverage expertise in banking, operations, and team management for organizational growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager - Central Operations
Incred Financial Services LTD
01.2023 - Current
- Provide the Colending disbursement data as per Credit requirement.
- Managed co-lending repayments for Incred with SIDBI, UBI, and Central Bank.
- Prepared and shared co-lending repayment schedules as per bank ratios.
- Transferred EMI cycle funds to SIDBI, UBI, and Central Banks in escrow accounts.
- Conducted bank reconciliation for co-lending escrow collection and disbursement accounts.
- Published daily co-lending EMI MIS to stakeholders.
- Coordinated with co-lending partners for EMI-related queries.
- Shared foreclosure co-lending case calculations as per lending partner ratios.
- Manages payouts for all products, including Personal Loans (PL) and Business Loan Partner products.
- Performs POS reconciliation MIS and transfers FLDG payments to partner accounts.
- Handles loan cancellations, closures, due date changes, EMI changes, income booking, and part payments.
- Works on User Acceptance Testing (UAT) for system migration related to co-lending activities.
- Sends daily MIS of credit balance for active and closed loans.
- Reconciles partner repayments and updates receipts in systems like Smart Coin and Kreetbee.
Assistant Manager - Central Operations
CAPRI GLOBAL HOUSING FINANCE LIMITED
10.2022 - 01.2023
- Provide the Colending disbursement data as per Credit requirement.
- Managed co-lending repayments for Capri Global Capital Ltd with UBI, SBI, and PSB.
- Prepared and shared co-lending repayment schedules as per bank ratios.
- Transferred EMI cycle funds to UBI, SBI, and PSB Banks in escrow accounts.
- Conducted bank reconciliation for co-lending escrow collection and disbursement accounts.
- Published daily co-lending EMI MIS to stakeholders.
- Coordinated with co-lending partners for EMI-related queries.
- Shared foreclosure co-lending case calculations as per lending partner ratios.
- Updated bouncing & clearance in the Indus system and published bounce MIS to the collection team.
- Registered direct debit mandates with ICICI Bank, HDFC Bank, SBI Bank, and BOB Bank.
- Coordinated with bankers for banking-related queries.
- Managed ACH activation, clearance & bouncing marking, PDC entries, hold & realization marking in the Indus system.
Assistant Manager - Central Operations
Reliance Commercial Finance Ltd
01.2021 - 09.2022
- Handled complete central operation activities including loan closure and loan service.
- Managed customer service resolution, fund transfer tracking, loan cancellations, foreclosures & settlements, and part-payments.
- Set up repayment structures in the system as per sanction terms.
- Managed activities such as creation of dues, waiver of charges, updating customer details, and repo closure.
- Published daily MIS for closure, cancellation, and part-payment of loans.
- Coordinated with various teams, authorities, and customers for process efficiency.
- Managed and motivated the team to complete tasks efficiently and accurately.
- Prepared cash flow statements.
- Handled products including Home Loan, LAP, SME, Affordable Housing, CV & Infra, Agri Loan, and Two-Wheeler Loan.
Senior Officer - Central Operations – Loan Service
SBFC Finance Ltd
12.2019 - 06.2020
- Handled operational activities such as customer service query resolution, fund transfer, and foreclosure/part-payment of loans.
- Managed creation of dues, waiver of charges, and updating of customer details.
- Ensured system loan closure and part-payment of loans on a daily basis.
- Coordinated with the Collection Team and authorities for queries and process efficiency.
- Prepared cash flow statements and manual termination dumps.
- Performed bank reconciliation.
- Issued Statement of Account, Repayment Schedule, Interest Certificates, and Foreclosure letters to customers based on requests.
- Handled Home Loan, LAP, SME, and Affordable Housing products.
- Achievement: Awarded Best Emerging Star for Oct'19 to Dec'19.
Assistant Manager – Central Operations – Loan Service
Reliance Home Finance Ltd
04.2016 - 11.2019
- Managed comprehensive operational activities, including customer service resolution, fund transfer tracking, loan cancellation, foreclosure & settlement, and part-payment of loans.
- Set up repayment structures in the system as per sanction terms.
- Oversaw activities like creation of dues, waiver of charges, updating customer details, and repo closure.
- Published daily MIS for loan closures, cancellations, and part-payments.
- Coordinated with various teams, authorities, and customers to ensure process efficiency.
- Responsible for managing and motivating the team to achieve efficient and accurate task completion.
- Prepared cash flow statements.
- Handled Home Loan, LAP, and Affordable Housing products.
Operation Executive
Reliance Capital Limited (on payroll of Reliance HR Services)
10.2014 - 03.2016
- Company Overview: (on payroll of Reliance HR Services)
- Managed central operations focusing on customer service.
- Resolved customer queries through CRM.
- Processed Excess & TDS refund entries in the system daily.
- Applied part payment, rate reset, EMI cycle, loan downsize, and cancellation effects in the system as per requests.
- Handled prepayment of loans, settlements, repossessions, and normal maturity closures in the system.
- Sent daily & monthly MIS to superiors and resolved email queries.
- Handled Home Loan, LAP, SME, Affordable Housing, and CV & Infra products.
- (on payroll of Reliance HR Services)
- Achievement: Awarded Best RHRS Support Staff for Apr'15 to Sept'15.
Operation Executive (on payroll of I Process India Ltd.)
ICICI Bank Limited
02.2013 - 09.2014
- Company Overview: (on payroll of I Process India Ltd.)
- Focused on branch disbursement activities.
- Conducted NDC (Non-Discrepancy Checklist) for all documents in sanction and disbursement.
- Managed disbursement and file creation in Finone.
- Handled Pre EMI-Banking and welcome letter generation and dispatch to customers.
- Punched PSG deals in the system.
- Raised SRs for cheque cancellation and stop payment in FCRM.
- Updated PDD documents in the CTS system.
- Resolved cases and raised system requests, along with other operations-related tasks.
- Performed DRE punching in Finone.
- Handled Home Loan, LAP, and Affordable Housing products.
- (on payroll of I Process India Ltd.)
Advisor
Birla Sun life Insurance
01.2012 - 06.2012
Education
PGDB -
01-2013
B.Com - undefined
01-2010
full-time
HSC - undefined
01-2007
SSC - undefined
01-2005
Skills
MS Word
MS PowerPoint
MS Excel
Tally
Finn one
Webtop
Omini Fin(LMS)
Interests
Playing Cricket
Timeline
Manager - Central Operations - Incred Financial Services LTD
01.2023 - Current
Assistant Manager - Central Operations - CAPRI GLOBAL HOUSING FINANCE LIMITED
10.2022 - 01.2023
Assistant Manager - Central Operations - Reliance Commercial Finance Ltd
01.2021 - 09.2022
Senior Officer - Central Operations – Loan Service - SBFC Finance Ltd
12.2019 - 06.2020
Assistant Manager – Central Operations – Loan Service - Reliance Home Finance Ltd
04.2016 - 11.2019
Operation Executive - Reliance Capital Limited (on payroll of Reliance HR Services)
10.2014 - 03.2016
Operation Executive (on payroll of I Process India Ltd.) - ICICI Bank Limited
02.2013 - 09.2014
Advisor - Birla Sun life Insurance
01.2012 - 06.2012
Mumbai University - B.Com,
CBSE Board - HSC,
CBSE Board - SSC,
Focus Educare - PGDB,
Languages
English
Hindi
Marathi