To obtain challenging and responsible position in an organization wherein I contribute to the successful growth of an organization using my abilities and knowledge. "There is always a better way of doing things" is the common belief.
Hi, I’m
Chandrakant Verma
FARIDABAD
Summary
Overview
8
years of professional experience
Work History
Hotel91,AHN Hotel And Management Service PVT.LTD.Gurgaon
Front Office Executive
08.2023 - 02.2024
Job overview
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Organized filing systems for guest records and other documents according to company standards.
- Monitored office inventory to maintain supply levels.
- Directed and oversaw office personnel activities.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized, scheduled and supervised staff for banquets.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Created detailed reports on the status of all events held within the facility.
Bloom Hotel, Imperative Hospitality PVT.LTDGurgaon
Front Office Team Leader
12.2022 - 06.2023
Job overview
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
- Provided leadership, direction and support to front office staff.
- Maintained a high level of customer service standards and ensured staff compliance with hotel policies and procedures.
- Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
- Performed regular audits of Front Desk operations to ensure accuracy and efficiency in guest service delivery.
- Managed inventory levels for supplies used in the Front Office department, such as stationery items, key cards.
- Ensured that all guest requests were handled promptly, accurately, courteously and professionally.
- Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTDNew Delhi
Front Office Executive
02.2022 - 11.2022
Job overview
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Organized filing systems for patient records and other documents according to company standards.
- Updated guest information in computer databases accurately and regularly.
- Tracked daily attendance records of employees coming into work each day.
ANILA BOUTIQUE HOTEL,MAISON STAY PVT.LTD New Delhi
Front Office Executive
01.2019 - 12.2020
Job overview
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Tracked daily attendance records of employees coming into work each day.
- Provided administrative support including photocopying, scanning documents, faxing.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLPNew Delhi
Front Office Assistant
09.2017 - 01.2019
Job overview
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Generated invoices upon completion of customer orders.
Godwin Hotel & Resort (Redifining Hospitality), Goa
Front Desk Receptionist
08.2016 - 08.2017
Job overview
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Registering the Guest
- Room Allocation
- Check in, Check out
- Handling Group Arrival and Departure
- Handling Telephone Blocking of Room.
- , Make Reservation Follow up with Department, and guest Complaint.
- Updated reports, managed accounts, and generated reports for company database. Managed filing system, entered data and completed other clerical tasks
Education
Heritage Institute Of Hotel And Tourism
BSCHMCTT
01.2014
University Overview
Rajasthan University
B.A.
01.2010
University Overview
Rajasthan Board Ajmer
10+2
01.2007
University Overview
Rajasthan Board Ajmer
10th
01.2002
University Overview
PTU university
diploma from Retail Management
University Overview
PTU university
diploma from Aviation
University Overview
Skills
- Customer Service
- Office Supplies Ordering
- Call Routing
- Office Management
- Appointment Confirmation
- Meeting Scheduling
- Front Office Management
- Office Organization
Additional Information
Additional Information
D.O.B - 03 feb 1988
Father's name - Late Kedar Lal Verma
Mother's name - Kamla Devi
Marital status - Married
Nationality - Indian
Sex - Male
Languages
English
Intermediate
B1
Hindi
Beginner
A1
Rajasthani
Beginner
A1
Software
Software
- IDS
- HOTSOFT
- GENIUS
- PMS
- WINHMS
- MICROSOFT OFFICE
Interests
Interests
- Make new friends
- Watching movies
- Travelling
- Cooking
Timeline
Front Office Executive
Hotel91,AHN Hotel And Management Service PVT.LTD.
08.2023 - 02.2024
Front Office Team Leader
Bloom Hotel, Imperative Hospitality PVT.LTD
12.2022 - 06.2023
Front Office Executive
HOTEL PALM GRAND, A GRAND AFFAIRS HOSPITALITY PVT.LTD
02.2022 - 11.2022
Front Office Executive
ANILA BOUTIQUE HOTEL,MAISON STAY PVT.LTD
01.2019 - 12.2020
Front Office Assistant
ANILA BOUTIQUE HOTEL, INDRAMA HOTELS LLP
09.2017 - 01.2019
Front Desk Receptionist
Godwin Hotel & Resort (Redifining Hospitality),
08.2016 - 08.2017
Heritage Institute Of Hotel And Tourism
BSCHMCTT
Rajasthan University
B.A.
Rajasthan Board Ajmer
10+2
Rajasthan Board Ajmer
10th
PTU university
diploma from Retail Management
PTU university
diploma from Aviation
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