Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandra Kanth Kapudasi

Senior Network Support Engineer
Hyderabad

Summary

Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Network Support Engineer

Diebold Nixdorf
Hyderabad
01.2021 - 12.2021
  • Client Name, Royal Dutch Shell
  • Shell is one of most diversified international energy companies also known as Royal Dutch Shell is Anglo-Dutch multinational oil and gas company, including exploration and production, refining, transport, distribution and marketing, petrochemicals, power generation, and trading
  • It also has renewable energy activities, including biofuels, hydrogen wind
  • Description:
  • Application Support Analysts support users within organization application oversee safety and availability's all data and applications as part of organization's information systems and also installing updates
  • Source: Red Prairie (Bookkeeping): Red Prairie's WMS applications provide highly configurable solutions for optimizing distribution operations globally from supplier to customer
  • Responsibilities:
  • Oversee installation and maintenance of computer hardware and software systems
  • And install new updates (Red Prairie) and prioritize troubleshooting process by properly managing time
  • Use systems to provide remote diagnostic technical support both hardware and software involving internet connectivity, email clients, password resets, printers and internal applications
  • If there’s issue with customer’s product, we’ll analyze it, identify cause, recommend solution and document problem
  • Monitoring Universal Work Queue s (UWQ)
  • Creating and Updating tickets in case of changes (cancellation, additional information)
  • Customer Relationship (external as well as internal)
  • Behavioral Competencies :
  • Team Player
  • Effective Communication skills
  • Initiative
  • Commercial Awareness
  • Customer Focus
  • Responsibilities: Answer phones
  • Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds
  • Troubleshoot
  • Submit Service Requests Maintain Database
  • Log Calls
  • Respond to Help Requests.
  • Monitored network capacity and performance to diagnose and resolve complex network problems
  • Provided complete end-to-end engineering and installation of route-based IP network solutions
  • Collaborated with vendors to identify best options for optimizing network performance

Senior Network Support Engineer

Tech mahindra
Hyderabad
11.2018 - 04.2020
  • Telstra: Telstra Corporation Limited is Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
  • Description:
  • While try to resolve all complaints in timely manner, recognize that some take precedence over others
  • Complaints are classified into different categories, and handle some complaints as urgent, which means will be resolved within two working days
  • In event that urgent complaint cannot be resolved within two working days, Telstra will advise new timeframe.
  • Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures
  • Provided network support services for devices such as hubs, bridges, routers and other hardware

Global Network Technical Support Engineer

HCS soft
Hyderabad, TG
07.2016 - 10.2018
  • Hikvision manufactures full suite of comprehensive products and solutions for abroad range of vertical markets Description:
  • Hikvision provides users with huge amount of choice on range of features, including image quality, camera design and price
  • Installation, servicing / maintenance, testing, commissioning of Intruder Alarm Systems – IP Surveillance
  • Systems and Access Control Systems
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Served as primary point of contact for support relating to owned solutions and products
  • Documented faults and bugs for referral to development staff for use in updates
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Delivered Tier-3 support and SME input to internal and external customers
  • Performed root cause analysis of reported issues to enact corrections
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.

Education

Bachelor of Technology - Information Technology (IT

Gudlavalleru Engineering College
Gudlavalleru, AP
08.2011 - 04.2015

Skills

    Software Debugging

undefined

Timeline

Senior Network Support Engineer

Diebold Nixdorf
01.2021 - 12.2021

Senior Network Support Engineer

Tech mahindra
11.2018 - 04.2020

Global Network Technical Support Engineer

HCS soft
07.2016 - 10.2018

Bachelor of Technology - Information Technology (IT

Gudlavalleru Engineering College
08.2011 - 04.2015

Similar Profiles

CREATE PROFILE
Chandra Kanth KapudasiSenior Network Support Engineer