Chandra Kanth Kapudasi
Senior Network Support Engineer
Hyderabad
Summary
Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Network Support Engineer
Diebold Nixdorf
Hyderabad
01.2021 - 12.2021
- Client Name, Royal Dutch Shell
- Shell is one of most diversified international energy companies also known as Royal Dutch Shell is Anglo-Dutch multinational oil and gas company, including exploration and production, refining, transport, distribution and marketing, petrochemicals, power generation, and trading
- It also has renewable energy activities, including biofuels, hydrogen wind
- Description:
- Application Support Analysts support users within organization application oversee safety and availability's all data and applications as part of organization's information systems and also installing updates
- Source: Red Prairie (Bookkeeping): Red Prairie's WMS applications provide highly configurable solutions for optimizing distribution operations globally from supplier to customer
- Responsibilities:
- Oversee installation and maintenance of computer hardware and software systems
- And install new updates (Red Prairie) and prioritize troubleshooting process by properly managing time
- Use systems to provide remote diagnostic technical support both hardware and software involving internet connectivity, email clients, password resets, printers and internal applications
- If there’s issue with customer’s product, we’ll analyze it, identify cause, recommend solution and document problem
- Monitoring Universal Work Queue s (UWQ)
- Creating and Updating tickets in case of changes (cancellation, additional information)
- Customer Relationship (external as well as internal)
- Behavioral Competencies :
- Team Player
- Effective Communication skills
- Initiative
- Commercial Awareness
- Customer Focus
- Responsibilities: Answer phones
- Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds
- Troubleshoot
- Submit Service Requests Maintain Database
- Log Calls
- Respond to Help Requests.
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Collaborated with vendors to identify best options for optimizing network performance
Senior Network Support Engineer
Tech mahindra
Hyderabad
11.2018 - 04.2020
- Telstra: Telstra Corporation Limited is Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
- Description:
- While try to resolve all complaints in timely manner, recognize that some take precedence over others
- Complaints are classified into different categories, and handle some complaints as urgent, which means will be resolved within two working days
- In event that urgent complaint cannot be resolved within two working days, Telstra will advise new timeframe.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures
- Provided network support services for devices such as hubs, bridges, routers and other hardware
Global Network Technical Support Engineer
HCS soft
Hyderabad, TG
07.2016 - 10.2018
- Hikvision manufactures full suite of comprehensive products and solutions for abroad range of vertical markets Description:
- Hikvision provides users with huge amount of choice on range of features, including image quality, camera design and price
- Installation, servicing / maintenance, testing, commissioning of Intruder Alarm Systems – IP Surveillance
- Systems and Access Control Systems
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Served as primary point of contact for support relating to owned solutions and products
- Documented faults and bugs for referral to development staff for use in updates
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Delivered Tier-3 support and SME input to internal and external customers
- Performed root cause analysis of reported issues to enact corrections
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
Bachelor of Technology - Information Technology (IT
Gudlavalleru Engineering College
Gudlavalleru, AP 08.2011 - 04.2015
Skills
Software Debugging
Performance Optimization
Technical fault tracking
Bug tracking
Support system management
Root cause analysis
Failure resolution
Network support
Hardware setup
Web Applications
Application request routing
IIS
System Browser Configuration
DNS Management ,troubleshooting
Group policy ,Active Directory
Timeline
Senior Network Support Engineer
Diebold Nixdorf
01.2021 - 12.2021
Senior Network Support Engineer
Tech mahindra
11.2018 - 04.2020
Global Network Technical Support Engineer
HCS soft
07.2016 - 10.2018
Bachelor of Technology - Information Technology (IT
Gudlavalleru Engineering College
08.2011 - 04.2015