Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CHANDRAMOHAN S

Bengaluru,KA

Summary

Overall, have 10 + years of experience in IT delivery and IT infrastructure, Maintenance and production Support for Business Intelligence, Database Solutions and Platforms. Well experienced in interfacing between delivery (Project managers) and the client on a regular basis on various fronts.

6+ years as a senior business analyst with experience in driving business improvements and implementing strategic initiatives. Expert in gathering and analyzing business requirements, developing process improvements, and delivering data-driven solutions to enhance operational efficiency. Proficient in utilizing advanced analytical tools and methodologies, including Power BI and Agile frameworks, to translate complex data into actionable insights. Adept at managing cross-functional teams, collaborating with stakeholders at all levels, and ensuring projects are delivered on time and within budget. Demonstrated ability to optimize processes, reduce costs, and increase productivity through innovative solutions and continuous improvement strategies.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Business Analyst

Shell India Markets Ltd
09.2021 - Current
  • Lead requirement-gathering sessions with stakeholders to capture business needs and translate them into technical specifications
  • Conduct comprehensive data analysis to identify business trends and insights, supporting strategic decision-making processes
  • Design and develop interactive dashboards, visualizations, and reports in Power BI to track key performance indicators (KPIs) and support decision-making processes
  • Monitor and optimize Power BI solutions for performance and usability, implementing best practices in data visualization and user experience
  • Perform data analysis and create data models to support business intelligence needs, ensuring data accuracy and integrity
  • Facilitate user acceptance testing (UAT) and ensure successful implementation of solutions, providing training and support to end-users
  • Facilitate data-driven decision-making by providing actionable insights and recommendations based on Power BI analysis
  • Create detailed business requirements documents (BRD) and functional specifications, ensuring clear communication with development teams.

Business Analyst

IBM India Pvt Ltd (IndiHire Consultant)
05.2019 - 08.2021
  • Prepared business models, flowcharts, and diagrams
  • Analyzed user requirements, performed impact analysis, and generated system requirements documents
  • Requirement gathering and documentation (BRD, SRS, FSD, Gap Analysis, Requirement Traceability Matrix)
  • Performed business process analysis of current business processes and provided recommendations for improvement
  • Participated in key meetings with clients, including requirement sessions, supported development of sales and operations strategy, set priorities and executed operational plans
  • Coordinated and organized meetings across multiple team which include Customers and Project team
  • Build strong client relationships with counterparts on client engagements
  • Create and document the test strategy and plan for all part of the system
  • Created Business Requirements documents and functional and Non-Functional requirements with the help of project team
  • Collecting and interpreting data, Refresh analysis data on regular basis and publish new dashboards
  • Analyzing results and Document new dashboards as and when are created
  • Defining new data collection and analysis processes

Research Analyst

Muvva Edukul India Pvt Ltd
04.2018 - 05.2019
  • This project was based on implementation of complete E-Governance office School suite, which includes File and correspondence Management, DAK Management, Office Note Approval, committees and Meetings, Document a System (Omni Docs)
  • Set system access and configuration requests with overall accountability of facilitating tier 1 process and technical troubleshooting, as well as support to worldwide staffing users & partner
  • Resolved escalated issues, Triage IT issues with business whilst driving to closure
  • Escalated problems to next level of support when appropriate
  • Prepare project specification compliance sheet RFP and BOQs
  • Carrying out sales and Presales & hands-on technical training/ presentation for partners Manage all IT/Network hardware, network, and managed services sales query and requirement
  • Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision- makers
  • Develop and implemented standard operating procedures to bridge data gaps and resolve related issues.

Business Analyst / PMO

IBM India Pvt Ltd
02.2015 - 09.2017
  • Technical Support Service)
  • Analyzing user requirements, performing impact analysis and generating system requirement documents
  • Supervised quality and completeness of System Use cases and BRDs
  • Created and reviewed functional test cases and audited functionality on quality of deliverables at intervals
  • Manage project through status meetings, weekly reports, identifying risks, and tracking issues Creating rich dashboards using Power BI and prepared user stories to create compelling dashboards to deliver actionable insights
  • Created Action filters, parameters, and calculated sets for preparing dashboards and worksheets using tableau
  • Collaborated with project team in solution development and implementation
  • Manage project through status meetings, weekly reports, identifying risks, and tracking issues Creating Reach dashboards using Power BI
  • Prepared user stories to create compelling dashboards to deliver actionable insights, providing solution approach and implementation documents
  • Published workbooks by creating user filters so that appropriate teams can view it
  • Additional Responsibilities
  • Creating CSC (Customer Satisfaction Checklist) form and getting it approved from CRM across locations as process is mandatory
  • Generating Stop Service Report depending on payment Realization of Customer in time
  • Validating signed SOW, Approved price cable with TA/ DA, approved cost case, vendor quotes are in line with customer SOW & Contract period.

Business Process Analyst

Bharati Airtel Ltd
02.2014 - 02.2015
  • Infrastructure & Support
  • Managing a team of 5 engineers and their C-sat reports
  • Hands-on experience in using leading Data Visualization packages (Excel, Tableau, etc.) for producing engaging and useful insights
  • Providing user to accessing internet site with client approval
  • Experience with investigating and handling data quality issues
  • Make new and useful ideas work through strong communication and analytical skills
  • Experience with Microsoft tools including Word, Excel, PowerPoint and SharePoint
  • Configuring / troubleshooting ASA, and checkpoint
  • Own and resolve all Symantec MSS and Symantec ATP analysis issues and incidents
  • Member of change and design preparation team
  • Member of on-call support team during weekend
  • Working on firewall decommissioning Projects.

L2 Engineer / SME

Cognizant Technology Solutions, Acropetal Technologies
08.2012 - 09.2013

Network & Security Services)

  • Auditing on incoming ticket issues like Network issues, VLAN movements, software issues, access issues, and Outlook Issues, assigning them to Particular engineers to work on it and then rectifying it remotely by providing proper justification to 3000 users
  • Undertaking and Controlling of Assignment of Windows Server Deployment, Network Work Connectivity, Anit-virus Updating & Renewal, MIS & KPI Report Generation for th Deployments
  • Preparing the Excel Report and PPT presentation from the Data Pulled from BMC Remedy Tool and sharing the data to the Respective IT heads
  • Active Directory: Checking of the systems worked from the compliance report by the engineers and cross verifying it from the Active Directory and then moving those systems to the proper Organization Unit
  • Experienced IT Specialist with extensive expertise in using BBCA (BMC BladeLogic Client Automation) for managing software installations

System Engineer

Flu-techno Solutions / Artizen Pvt Ltd
09.2005 - 02.2012
  • Providing first level Technical Support through remotely or at user's location
  • Resolution of calls raised in Service Desk as per priority
  • Configuration and troubleshooting of OUTLOOK
  • Support and Respond On-Call site to site for desktop end user issues through Remote Desktop, Net Meeting and VNC
  • Maintaining Systems Up-to-date with Latest OS Patches and Antivirus Updates
  • Maintaining and administering network Printers, Hubs, Switches and Wireless routers to ensure connectivity of devices.

Education

Bachelor of Computer Application -

IGNOU University
Bengaluru, KA
03.2012

Skills

  • Data Visualization Tools: Power BI, Excel
  • Documentation: RFP, BRD, FRD, User Stories, Traceability Matrix, Change Request Logs
  • Tools: JIRA, MS Office, MS Project, IBM ART tool
  • Analytical Thinking, Problem-Solving, Requirement Elicitation, and Communication, Critical Thinking, Stakeholder Management, Documentation, and Data Analysis, Project Management, Technical Skills, Adaptability, Team Collaboration, Business Acumen, Time Management

Certification

  • 2024 - Microsoft Power BI Data Analyst PL-300
  • 2016 – ITIL Foundation V3 Certified in IT Services (AXELOS)
  • 2012 – Cisco Certified Network Associate (CCNA)

Accomplishments

    Training

  • 2021: Data Visualization with Tableau – Skill Nation
  • 2021: Data Visualization with Tableau – Great Learning
  • 2021: AWS Solutions Architect Associate (AWS SAA-C02) – Udemy
  • 2021: AWS – Cloud Computing – Great Learning
  • 2020: AWS for Beginners – Great Learning
  • 2016: Prince 2 Foundation + Practitioner Course

  • Achievements

  • Awarded for support to the insourcing of AWS@Shell by ET & P Recognition, Shell India
  • Awarded as the “Best Quality Engineer (EUS)” - for Q4 2012 (an award for Strategic thinking and high energy employees) from Cognizant Technology Solutions
  • Awarder for the “Best Performance as Team Lead Support (EUS)” – for Q4 2012 (Commendable Performance and Unique Contribution) from Acropetal Technologies Ltd

Timeline

Sr. Business Analyst

Shell India Markets Ltd
09.2021 - Current

Business Analyst

IBM India Pvt Ltd (IndiHire Consultant)
05.2019 - 08.2021

Research Analyst

Muvva Edukul India Pvt Ltd
04.2018 - 05.2019

Business Analyst / PMO

IBM India Pvt Ltd
02.2015 - 09.2017

Business Process Analyst

Bharati Airtel Ltd
02.2014 - 02.2015

L2 Engineer / SME

Cognizant Technology Solutions, Acropetal Technologies
08.2012 - 09.2013

System Engineer

Flu-techno Solutions / Artizen Pvt Ltd
09.2005 - 02.2012

Bachelor of Computer Application -

IGNOU University
CHANDRAMOHAN S