Chandra Sekhar Rao Sanapati
Hyderabad
Summary
To associate with the growth of higher progressive the organization that gives me scope to update my knowledge & skills according to latest trends & be a part of a team that dynamically works towards the growth of organization & gains satisfaction thereof.
Overview
10
10
years of professional experience
Work History
Senior Fraud Officer - Level - 7
HSBC
12.2022 - 01.2026
- Served UK-based customers by managing accounts and identifying fraudulent activities to protect customer assets.
- Detected multiple fraud cases, preventing losses for customers and the bank.
- Conducted inbound and outbound calls to detect and investigate fraud, ensuring thorough resolution of suspicious cases.
- Monitored customer cards in real-time, adjusting statuses to enhance security.
- Completed all the verification and security questions and processing the requests of the customers to ensure safe banking.
- Trained on Multiple Queues to handle customers' queries on priority.
- Delivered exceptional service to customers.
- Provided multiple Side Barging sessions for new peers in the Card Fraud Detection team.
- Achieved 100% quality and customer satisfaction while maintaining schedule adherence and resolving all customer complaints.
Sr. Associate
TechMahindra – Google
05.2021 - 12.2022
- Assisting the Google Business Profile International Customers via Phone, Chat and Email.
- Educating how to sign up with the business profile on Google.
- Resolving multiple issues related to the business profile.
- Handling escalation calls and email.
- Maintained high standards of quality and productivity in all tasks.
- Trained new joiners on workflow processes to enhance productivity and quality standards.
- Acted as subject matter expert for process-related inquiries and support.
- Guided new joiners in call handling techniques to ensure adherence to process guidelines.
Process Developer
Genpact – GoDaddy
06.2016 - 08.2020
- Determined requirements, designed, and trained associates on processes for implementing new business transitions to Absence Management Services, facilitating successful client onboarding.
- Identified technical solutions that improved business performance and streamlined processes.
- Coordinated 15 team members on technical support projects, addressing challenges and fostering knowledge sharing through team meetings.
- Worked as SME (Subject Matter Expert) and coordinated with team members about their productivity.
- Facilitated individual sessions to improve performance and develop employee skills.
- Provided assistance to Web Developers & Clients to understand their requirements and provide exceptional technical support service.
- Consulted with teams on business operations to provide mentorship and share specialized knowledge.
- Conducted presentations on absence management to associates, contributing to successful sales between November 2018 and October 2019.
Education
Intermediate -
Narayana Junior College
01.2004
S.S.C -
Siddhartha Residential High School
01.2002
B.Sc. - Computers
Vaishnavi College of Education
Skills
- Client management
- Problem solving
- Collaboration skills
- Conflict resolution
- Team mentorship
- Effective communication
Hobbies and Interests
- Listening to music
- Sports
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
- Date of Birth: 12/12/86
- Gender: Male
- Marital Status: Married
Languages
- Telugu
- Hindi
- English
Timeline
Senior Fraud Officer - Level - 7
HSBC
12.2022 - 01.2026
Sr. Associate
TechMahindra – Google
05.2021 - 12.2022
Process Developer
Genpact – GoDaddy
06.2016 - 08.2020
Intermediate -
Narayana Junior College
S.S.C -
Siddhartha Residential High School
B.Sc. - Computers
Vaishnavi College of Education