Chandrashekar Manne
Hyderabad
Summary
Driven and ambitious, determined to build a successful career within the esteemed company. Strong desire to utilize full potential and prove valuable asset to the organization. Aim to contribute skills and expertise towards the growth and success of the company as an integral part of the team.
Overview
8
8
years of professional experience
Work History
Service Delivery Manager
IT Convergence
05.2013 - 07.2016
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Facilitated completion of deliveries and verified documentation.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Sr. Process Executive for the Process of GOMC
Dell International Services
05.2010 - 08.2012
- Monitoring queue status to ensure that the SLA is met
- Mentoring and up skilling new hires
- Best practice sharing to ensure team quality
- Updating the team on policies and procedures to ensure knowledge transfer.
Sr. Technical Support Executive for the Process of Dell CTS
Sitel India
11.2009 - 05.2010
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting
- Maintain of computer hardware systems and system assembly
- Maintain the assets of pc's and laptops
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
Customer Support Executive for the Process of Verizon
Infosys BPO Ltd
05.2008 - 07.2009
- Provided customer service and account management support services
- Managed to solve their complaints regarding Billing.
Education
Bachelor of Technology -
Mannan Institute of Science And Techology
Hyderbad07.2010
Intermediate -
Sri Chaitanya Jr Kalasala
HyderbadHigh School -
Jyothi Vidyalaya High School
HyderbadSkills
- Solutions Development
- Quality monitoring
- Project creation
- Operations Support
- Client Relationship Management
- Mentoring and training
- Incident Investigation
- Schedule Coordination
- Service Order Flow
- Performance Improvement
- Incident Management
Personal Information
Date of Birth : 09/28/1985
Place of Birth : Hyderabad
Address: House no : 1961, MIG, BHEL,
Serilingampally, Hyderabad,
Telangana, Pin Code - 500050
Disclaimer
All the information provided by me in this resume is correct and I have not knowingly omitted any related information, which would have a bearing on my employment with you.
Timeline
Service Delivery Manager
IT Convergence
05.2013 - 07.2016
Sr. Process Executive for the Process of GOMC
Dell International Services
05.2010 - 08.2012
Sr. Technical Support Executive for the Process of Dell CTS
Sitel India
11.2009 - 05.2010
Customer Support Executive for the Process of Verizon
Infosys BPO Ltd
05.2008 - 07.2009
Intermediate -
Sri Chaitanya Jr Kalasala
High School -
Jyothi Vidyalaya High School
Bachelor of Technology -
Mannan Institute of Science And Techology
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