CHANDRA SHEKHAR PANDEY
IT MANAGER
New Delhi,Delhi
Summary
I am experienced in Leading IT operations across the Enterprise including Infrastructure support & Management, Service Delivery, IT Operations, Strategy Planning, Project Management, IT Consulting, Help Desk Management, DC/DR, Exchange & O365, Azure/AWS cloud, Security Risk Management, Linux, Windows, Virtualization, Oracle/SQL DB, ERP SAP/MS Dynamic, Security Policy, Auditing & Compliance), Licensing & Documentation, Purchasing/Budgeting. Vendor coordination, ITIL v3, Asset Management, Capacity Management, Release and Change and Problem Management. Results-oriented professional, recognized for taking on major initiatives adapting to rapidly changing environments, and resolving mission-critical issues.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Manager –IT
Ozone Group
05.2022 - Current
- Company Overview: Ozone Overseas, an integral part of the Ozone Enterprise group, is the leading player in the Architectural Hardware Industry and the most popular brand in the Electronic Security Segment
- With a striking global presence & recognition, Ozone constantly strives to provide innovative solutions for architects, builders, specifiers, and homeowners
- Strengthening the IT infrastructure through IT service management principles; process analysis, improvement methods, and standard services frameworks like ITIL processes like Incident/Change/Release/Asset & Problem management
- Manage information technology and computer systems
- Plan, organized, controlled, and evaluated IT and electronic data operations
- Managing and administration of VMware ESXI all versions of the server, VMware virtual center, setting up V-Motion, HA, DRS, and related structures
- Managing and setting up Windows / Linux Servers on VM, Resource Group, analyze resource utilization and consumption
- Build, configure, and deploy VMs and templates, Exchange Server 2019 with hybrid model Office 365 & G suite mailing solution
- Managing IT Infrastructure components like DC technologies, Networks, end-user computing, Infrastructure Operations like DC & DR Servers, Backup, Storage, Core Security, Firewalls, Telecom, systems, Desktop, Help Desk, etc
- Hands-on experience in Network planning/design/implementation, site-to-site tunnel setup and troubleshooting, and VPN issues
- Ensuring security and compliance requirements of servers and protected data e.g
- Implementation of proactive hardening of Desktop/ Servers & Network devices and implementation of Group Policies
- Manage the Help Desk team and coordinate for open tickets across PAN India
- Take appropriate action for pending tickets in the Darwinbox Ticketing tool
- Managing WIN 2022/2016/2012/ server, Power Shell, Fortigate Firewall, SSL/IPsec, Load Balancer, SAN/NAS, and Acronis Image Backup etc
- Administration of LAN/WAN, VPN, Wi-Fi, etc
- Migration of Exchange 2010 to Office-365 (Hybrid)
- Implement One Drive, Teams, Azure AD, etc
- Managing Video Conferencing and Access control, IP Phones, IPABX and ISP vendor coordination, etc
- Managing Active Directory, domain controllers, DNS, DHCP, backup operations, patching and antivirus
- Managing RDP Server for SAP users access
- Manage IT Operations comprising of End User, Application L1 & L2 support, Network, Storage, and Security for IT Operations support
- Maintaining of SAP B1 HANA basis, spool admin, background jobs scheduling, Backup/Recovery, System monitoring / Maintenance, and performance tuning
- Analyzing Application Performance and Tuning, Performance Measurement, and Reporting
- Managed SAP users, and authorization administration using Profile Generator
- Ozone Overseas, an integral part of the Ozone Enterprise group, is the leading player in the Architectural Hardware Industry and the most popular brand in the Electronic Security Segment
- With a striking global presence & recognition, Ozone constantly strives to provide innovative solutions for architects, builders, specifiers, and homeowners
Deputy Manager –IT
Gold Plus Glass Industry Limited
08.2019 - 05.2022
- Company Overview: Gold Plus started glass processing in the year 1996 and Expanded to produced complete range of architectural processed glass and eventually becoming the largest Architectural glass processor in the Country
- Gold Plus currently employs more than 1000 people with 4.5million sq.ft spreader self-owned production area with 2 float lines starting in 2009 and 2018 respectively with a combined capacity of 1250 tons per day
- Team Leadership: Built and managed talented teams of business analysts, Oracle programmers, developers and other specialists
- Supervised up to 8 personnel per engagement, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones
- Planning, implementation and maintenance of all enterprise applications and infrastructure
- Includes enhancements or upgrades to existing systems, managing technical support for users, recommendations of new technologies, and interaction with vendors
- Handling Installation, Configuring and troubleshooting of network equipment’s, Servers, switches, routers, and firewall
- Managing office 365 mailing management
- Excellence in setting up, managing maintenance of IT infrastructure, installation, migration, configuration of servers, network, ILL Line and Tata MPLS WAN
- Handling Hrone software for payroll & other work
- Implementing Veem backup solution
- Sophos Firewall configurations and handling as per IT business needs
- Handling Oracle ERP system
- Provide support ERP related issue to all users
- Design and implement security policies
- Implementing Windows Server, workgroups/domains, active directories and policy implementation via Windows Server
- Creating, implementing and maintaining IT policies and procedures for data backups, security, bandwidth control and optimization and company IT base
- Data Maintenance, DLP & Cloud Disaster Recovery - End-to-End Managed services
- Providing desktop/user level support for day-day issues
- Gold Plus started glass processing in the year 1996 and Expanded to produced complete range of architectural processed glass and eventually becoming the largest Architectural glass processor in the Country
- Gold Plus currently employs more than 1000 people with 4.5million sq.ft spreader self-owned production area with 2 float lines starting in 2009 and 2018 respectively with a combined capacity of 1250 tons per day
Asst. Manager - IT
JAGUAR OVERSEA LIMITED
01.2010 - 08.2019
- Company Overview: Jaguar Overseas LTD is an ISO 9001: 2008 Certified, based in New Delhi; a global project engineering company engaged in turnkey engineering and construction projects as well as supply projects
- JOL has an international business with operations in Africa, S.E Asia, and Middle East & South America
- The Strength of the company is the strong line of Human resources backed by the latest technological equipment & ideas
- Handling Installation, Configuring and troubleshooting of network equipment’s, Servers, switches, routers, and firewall
- Firewall configurations and handling as per IT business needs
- Handling Far vision ERP system
- Responsible for Farvision ERP (Finance, Payroll, Material Module, Engineer Module) – Process Improvement and Resolve the all query
- Provide support ERP related issue to all users
- Design and implement security policies
- Managing the mail management
- Implementing Windows Server, workgroups/domains, active directories and policy implementation via Windows 2k Server
- Creating, implementing and maintaining IT policies and procedures for data backups, security, bandwidth control and optimization and company IT base
- Data Maintenance and backups
- Providing desktop/user level support for day-day issues
- Installation support for various software’s used in the organization
- Managing Licensees inventory of the organization
- Vendor coordination for new/existing equipment
- Operating System support ranging from Windows, Mac, Linux, Ubuntu etc
- Remote Administration of desktops/Pcs on need basis
- Understand and manage the business application
- Maintaining EPABX System
- Also provide support of VC services
- Jaguar Overseas LTD is an ISO 9001: 2008 Certified, based in New Delhi; a global project engineering company engaged in turnkey engineering and construction projects as well as supply projects
- JOL has an international business with operations in Africa, S.E Asia, and Middle East & South America
- The Strength of the company is the strong line of Human resources backed by the latest technological equipment & ideas
Network Executive- IT
JINDAL DRILLING & INDUSTRIES LIMITED
01.2009 - 01.2010
- Including user management and rights /Backup & Restoration etc
- Installation, configuration, and maintenance of Symantec antivirus server as well as client systems
- Installation and configuration of Windows 2000/NT 4.0 standard servers
- Installation and configuration and Support on Domain Controller’s, Active Directory, DHCP & DNS
- Responsible for all the hardware of desktops (Including HDD, CD ROM’S, FDD, Motherboard’s, Network cards, etc.)
- Installation and configuration of Operating systems, MS office, Antivirus software, Network Printer, and internet on Desktops
- Inventory control & updates as per schedule
- Regular backup of critical data as per requirements
Site Engineer
CDN Technology India
12.2008 - 01.2009
Engineer
Vie Software Pvt. Ltd
01.2007 - 12.2008
- Handling Installation, Configuring and troubleshooting of Hardware & network like equipment’s, switches, routers, and firewall
- Provide all technical support to AMC client
- Provide IT support to different -2 clients like :(LAN management, IT networking, Server, Systems , Routers , Switches & printer service)
Education
MBA - IT administration
Swami Vivekanand Subharti University
Meerut UP BCA -
Swami Vivekanand Subharti University
Meerut UP 1 YEARS DIPLOMA - HARDWARE & NETWORKING
JETKING INSTITUTE
ROHINI, NEW DELHICertification course - CCNA, Checkpoint & Ethical Hacker (CEH)
Net Hub Infotech Pvt. Ltd.
Intermediate - undefined
U.A Board
High School - undefined
U.A Board
Skills
Team Leadership
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/28/86
- Marital Status: Married
Timeline
Manager –IT
Ozone Group
05.2022 - Current
Deputy Manager –IT
Gold Plus Glass Industry Limited
08.2019 - 05.2022
Asst. Manager - IT
JAGUAR OVERSEA LIMITED
01.2010 - 08.2019
Network Executive- IT
JINDAL DRILLING & INDUSTRIES LIMITED
01.2009 - 01.2010
Site Engineer
CDN Technology India
12.2008 - 01.2009
Engineer
Vie Software Pvt. Ltd
01.2007 - 12.2008
Certification course - CCNA, Checkpoint & Ethical Hacker (CEH)
Net Hub Infotech Pvt. Ltd.
Intermediate - undefined
U.A Board
High School - undefined
U.A Board
MBA - IT administration
Swami Vivekanand Subharti University
BCA -
Swami Vivekanand Subharti University
1 YEARS DIPLOMA - HARDWARE & NETWORKING
JETKING INSTITUTE
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