Chandrashekhar Rajbhar

Work History

System Administrator

Unique Enterprises

Mumbai

03.2023 - Current

Streamlined network operations, significantly reducing downtime by implementing robust monitoring tools.
Achieved notable improvement in network stability by regularly updating system software and applying patches.
Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
Facilitated team collaboration, setting up and maintaining project management and communication tools.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Improved security measures by conducting vulnerability assessments and applying necessary patches.
Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Managed onboarding and offboarding of employees.
Worked with users to determine areas of technology in need of improved usability.
Planned and implemented upgrades to system hardware and software.
Diagnosed and resolved hardware and software issues.
Diagnosed and executed resolution for network and server issues.

Senior Desktop Support Engineer

Amadeus Pvt Ltd

Mumbnai

09.2022 - 11.2023

Disconnected and reconnected desktops and peripherals to support office moves.
Supported operating system and various tools and applications.
Troubleshot problems or issues with desktops and laptops.
Generated reports to track performance and analyze trends.
Responded to customer inquiries and provided technical assistance over phone and in person.
Monitored system performance to identify potential issues.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Installed and configured operating systems and applications.
Patched software and installed new versions to eliminate security problems and protect data.
Diagnosed and troubleshot hardware, software and network issues.
Created user accounts and assigned permissions.
Researched and identified solutions to technical problems.
Helped streamline repair processes and update procedures for support action consistency.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured hardware, devices, and software to set up work stations for employees.
Offered assistance in implementing and developing training programs.
Configured and tested new software and hardware.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Installed, configured and maintained computer systems and network connections.
Tested new software and hardware prior to deployment.
Assisted in development of system security protocols.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Customer Support Engineer

Swan Solution ServicesPvt Ltd(Project Of- Integrace PVT LTD Kurla Kamani)

Mumbai

07.2019 - 08.2022

Used remote diagnostic tools to identify sources of certain customer issues.
Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Partnered with customers, end-users and resellers to implement strategies and solutions.
Explained complex technology-related issues in understandable terms to customers.
Created user accounts and assigned permissions.
Answered incoming support inquiries via chat, phone and email.
Trained customers to use and maintain equipment to reduce service issues.
Offered assistance in implementing and developing training programs.
Installed, configured and maintained computer systems and network connections.
Installed and configured operating systems and applications.
Monitored system performance to identify potential issues.
Configured hardware, devices, and software to set up work stations for employees.
Assisted in development of system security protocols.
Helped streamline repair processes and update procedures for support action consistency.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Diagnosed and troubleshot hardware, software and network issues.
Tested new software and hardware prior to deployment.
Researched and identified solutions to technical problems.
Responded to customer inquiries and provided technical assistance over phone and in person.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured and tested new software and hardware.
Developed and implemented preventive maintenance procedures.
Generated reports to track performance and analyze trends.
Patched software and installed new versions to eliminate security problems and protect data.

Senior Desktop Engineer.

Orient Technologies pvt Ltd ((Project of -Oberoi Realty Limited – Goregaon, Mumbai))

Mumbai

09.2016 - 04.2019

Demonstrated creativity and resourcefulness through the development of innovative solutions.
Demonstrated leadership skills in managing projects from concept to completion.
Proven ability to develop and implement creative solutions to complex problems.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked flexible hours across night, weekend and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Applied effective time management techniques to meet tight deadlines.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Resolved problems, improved operations and provided exceptional service.

Helpdesk Support Engineer

Trimax Infrastructure LTD (Project of – Radius, Supreme Business Park – Hiranandani Mumbai)

Mumbai

05.2015 - 08.2016

Upgraded operating systems and computer software to perform compatibility with programs.
Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Collaborated with outside departments to implement system-wide improvements.
Implemented technical solutions to solve customer issues and increase satisfaction.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Connected to computer of client using remote link to install programs and applications.
Monitored systems in operation and quickly troubleshot errors.
Installed and maintained hardware and computer peripherals to store tangible components.
Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency.
Configured hardware, devices, and software to set up work stations for employees.
Tested new software and hardware prior to deployment.
Monitored system performance to identify potential issues.

Senior Desktop Engineer

PCS Technologies PVT LTD (Project of Maersk Global Powai Hiranandani)

Mumbai

01.2013 - 03.2015

Disconnected and reconnected desktops and peripherals to support office moves.
Provided graphical user interface-level assistance with server configuration and administration.
Troubleshot problems or issues with desktops and laptops.
Supported operating system and various tools and applications.
Installed, configured and maintained computer systems and network connections.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Offered assistance in implementing and developing training programs.

Summary

Overview

Work History

System Administrator

Senior Desktop Support Engineer

Customer Support Engineer

Senior Desktop Engineer.

Helpdesk Support Engineer

Senior Desktop Engineer

Education

High School Diploma -

HSC -

B.COM - Commerce

Jetking Course - Hardware & Networking

Skills

Timeline

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