Chandresh Makwana

• Assign iMac, PC, login ID, email ID, CUG & Desk phone to new user and co-ordinate and arrange the same.
• Providing technical support and remote assistance for plant and sales team at field.
• Installed, configured, troubleshot, and repaired computer hardware and software across Windows PCs, iMacs, and MacBooks, ensuring operational efficiency.
• Resolved user queries and issues, escalating to support team for Saral Paysoft, Saral ESS portal, Saral TDS, Pharmasuite ERP, and Gofrugal TruePOS as necessary.
• Looking for Azaftran's web domain and SSL renewal, Adobe CC renewals and various software renewals periodically.
• Executed procurement processes for new resources and coordinated vendor payments.
• Installed, implemented, and maintained various software and tools, including GreenBox, Kriya PLM & Travel Request, Siemens Teamcenter PLM, Saral Pay, Saral ESS Portal, Saral TDS, CorelDraw for iMac, and Adobe CC, to support business operations.
• Monitoring and maintaining Domains & SSL certificates, various software renewals
• Schedule auto Backup of every PC & iMac on network drive, and monitor and restore the backup if needed.
• Maintaining the IT System Inventory and updating it periodically.

• Coordinated IT infrastructure and requirements to support organizational needs.
• Implemented Cyberoam Firewall (CR 35iNG) to protect network from unauthorized access.
• Managed and configured computer network and hardware, troubleshooting issues and providing user support.
• Install & Maintain Windows 7, Windows 10, CentOS 6, Ubuntu 14.4 desktop OS.
• Installation & Maintenance of Wi-Fi networks.
• Scheduled automatic backups for all PCs on the network drive and monitored and restored them.
• Complete Management and maintain of Door Access with finger & RF ID cards, and tripod turnstile entrance with finger print access.
• Installed and maintained 4 DVRs and 1 NVR managing 16 channels for a network of 77 CCTV cameras enhancing security surveillance.
• Install and configure the peripherals, components, drivers & software for computer network and hardware at client's site as per their requirement.
• Maintaining the IT System Inventory and updating it periodically.

• Joined in a Pre-Opening property, coordinating for all IT infrastructure & IT requirements.
• Coordinated with projects team to establish and optimize IT infrastructure.
• Configuration & installation of Windows Server 2012 R2 & SQL Server 2012.
• Installation & Implementation, Maintenance of WinHMS (Hotel Management Software) ERP System for Hotel Management.
• Managed and implemented Onity door lock system to enhance security and access control.
• Configuration & Installation for Cyberoam Firewall (CR 35iNG).
• Installation & Implementation, Maintenance of SIEMENS EPABX & IP base phone.
• Configuration & installation of Hotel Wi-Fi networks.
• Installation of 33 No's of Windows 8.1 client PC's & network printers.
• Installed & Maintaining 5 DVR and controlling with 16 channels each consist of 74 CCTV cameras network for security.
• Negotiated favorable terms with vendors for IT supplies to support operational requirements.
• Executed data backup procedures to safeguard important information. of database on external hard drives.
• Implement, manage, maintain and configure computer network and computer hardware troubleshoot and provide user support.
• Configuring & maintain Outlook, Mail Client.

• Supported installation and maintenance of IDS property management software and ERP systems for hotel operations.
• Optimized ERP performance and supported implementation improvements through system rebuilds and enhancements.
• Maintained Windows and Linux high-availability servers, applied application and operating system patches, managed security policies and GPO settings, and completed backup and recovery tasks.
• Ensured accurate documentation of user interactions for security compliance.
• Administered network support for more than 60 users.
• Completed setup and ongoing management of Onity door lock system.
• Performed routine preventive maintenance on hardware and software.
• Maintained production and backup servers, DHCP server, Ethernet networks, network cabling, and all related equipment and systems.
• Installed and maintained 4 DVR systems with 16 channels each and 64 CCTV cameras on network for security and information access.
• Applied knowledge of VMware, Hyper-V, and Oracle virtual machines.
• Handled LAN and WAN design, troubleshooting, Windows system administration, network security, system security, and maintenance.
• Configured and troubleshot Linksys access points and Ruckus routers to ensure reliable network connectivity.

• Provided LAN and internet troubleshooting and support for approximately 55 users.
• Configured and troubleshot BSNL router and broadband connections to ensure reliable network access.
• Established user accounts, configured printers, internet access, proxy server, library management software, and related systems to support user needs.
• Managed software inventory with Asset Insight and created system images using Ghost for efficient recovery.
• Configured Norton antivirus software to protect against malware threats.
• Maintained PC hardware, software configurations, and applications.
• Performed CCTV camera troubleshooting and maintenance.

• Provided system support across client environments at Sagar Info Solutions Pvt. Ltd.
• Supported hardware and software setups, resolved application issues, and delivered technical assistance to enhance user experience.
• Installed, configured, and updated software on user devices to ensure optimal performance and user satisfaction.
• Oversaw user account management processes, permissions, and access requests in support tools.
• Set up and maintained local printers, addressed routine support inquiries, and resolved printing issues to ensure operational efficiency.
• Built PCs by integrating hardware components, completed upgrades, and assisted with system build tasks.

GPA: 65.30%

GPA: 79%

GPA: 69%

GPA: 52 %

GPA: 70 %