Changappa MS

• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Incident Management: participating on solution delivery providing the incident updates to relevant stakeholders including the root cause analysis.
• Performing UAT Testing of Applications related Bug Fixes.Investigating and raising production incidents tickets in Jira.
• Monitoring of Alarms, Disk and Process Usages. Providing Solutions to the alarms by analyzing Logs in Linux server. Maintaining File Flow between Customers servers and DCH Servers.
• Responsible for validating product defects and escalating the enhancement request to respective team with suitable justification.
• IMSI (International Mobile Subscriber Identity) reports are reports generated using the Micro Strategy BI (Business Intelligence) tool which provides a platform for visualizing and analyzing data to support business decision-making.
• Data Reconciliation: Quarterly, Half and Annual BICS Reconciliation of roaming agreements using advance excel for manipulating and analyzing data and SQL for retrieving and manipulating data.
• Identified areas in need of critical improvement and implemented strategies to achieve targets

• Data update based on the received updated documentation (AA.14, IR.21) via SQL queries.

• Troubleshoot the issues related to database integrity.

• Manage client issues or escalations with reference to Roaming Management System

• Financial Clearing bank details configuration ensuring all information is keyed promptly and with accuracy

• Successfully handled the start to end process of Preparing claims on mortgage (Real estate owned, third party and Short-fall payoff) based on escrow and corporate advance expenses for different investors (Freddie Mac, RFC and Fannie Mae).

• Maintained a superior quality rating in file handling and processing claims with no errors. Filling for Non-borrower expenses for the investor