Charan K
Bengaluru
Summary
Experienced Technical person with over 6 years of experience in IT industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure Tech Support Engineer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sr. Support Engineer
Diverse Lynx India PVT LTD
12.2020 - 06.2023
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions for technical challenges.
- Streamlined support processes, increasing efficiency and reducing response time for client issues.
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Interacted with team members across departments to research and resolve customer issues.
GRIEVENCE SUPPORT
GA Digital Web Word PVT LTD
12.2020 - 06.2023
- Enhanced grievance resolution rates by implementing efficient tracking and monitoring systems.
- Streamlined the complaint intake process for faster response times and improved customer satisfaction.
- Reduced case backlog by prioritizing urgent grievances and effectively delegating tasks to team members.
- Improved interdepartmental communication, ensuring timely updates on case progress and resolutions.
- Conducted comprehensive investigations on complex cases, leading to successful outcomes and satisfied clients.
MTO (Manual De Duplication)
Updater Services PVT LTD
08.2017 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Worked on DEMO tool
GA Digital Web Word PVT LTD
02.2017 - 07.2017
- Worked on DEMO Tool..
- Comparing the faces and clearing the demo backlog.
- Packet Viewer Analysis.
Graduate Apprentice Trainee
Federal Mogul Goetze India PVT LTD
01.2016 - 01.2017
- Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace.
- Enhanced team performance by providing regular coaching, feedback, and training to employees on best practices in manufacturing operations.
- Reduced equipment downtime through proactive maintenance planning, scheduling routine checkups, and troubleshooting issues as they arose.
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
Education
B.E -
Atria Institute of Technology, VTU
03.2015
Skills
- Ability to Multitask
- Decision-Making
- Grievance handling
- Conflict resolution skills
- Teamwork and Collaboration
- Problem-solving
- User Support
- Helpdesk administration
Disclaimer
I here by informed you that all the information given by me is correct in my knowledge. - CHARAN.K
Timeline
GRIEVENCE SUPPORT
GA Digital Web Word PVT LTD
12.2020 - 06.2023
Sr. Support Engineer
Diverse Lynx India PVT LTD
12.2020 - 06.2023
MTO (Manual De Duplication)
Updater Services PVT LTD
08.2017 - 11.2020
Worked on DEMO tool
GA Digital Web Word PVT LTD
02.2017 - 07.2017
Graduate Apprentice Trainee
Federal Mogul Goetze India PVT LTD
01.2016 - 01.2017
B.E -
Atria Institute of Technology, VTU
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