D L Charan Kumar
Chennai
Summary
Provided Expert Support: Delivered High-level Technical Support for 'Palo Alto Networks' security solutions, including Firewalls, Threat Prevention & Cloud Security Services (Prisma Access) ensuring optimal performance & security for clients.
Advanced Troubleshooting: Diagnosed & resolved complex Network Security issues by analyzing Logs, Traffic Patterns, Application Signature & System/Firewall Configurations leading to a significant reduction in incident resolution time.
Incident Management: Managed critical severity/security incidents, working directly with clients to mitigate risks & restore normal business operations swiftly. Documentation & Knowledge Sharing: Contributed to the creation & maintenance of Technical Documentation & Knowledge Base Articles, enhancing the Team's ability to address recurring issues & share Best Practices.
Cross-Functional Collaboration: Worked closely with Engineering & Product Management Teams to Escalate & Resolve product-related issues, contributing to continuous product improvement by filing Jira's to track identified/known bugs.
Continuous Learning: Stayed updated with the latest security threats, vulnerabilities & Industry trends to enhance technical expertise & improve support quality. Especially as Prisma Access is a product where new features be introduced every 6 months once, as an Sr TAC Engineer it's mandatory to stay updated & skilled to guide fellow Team members.
Key Achievements:
Successfully resolved multiple Security Incidents within the SLA, exceeding the industry standard for incident resolution & been awarded as Most Valuable Player (MVP) Twice in a cycle. Implemented a New Troubleshooting protocol for the L1 Engineer's to follow (Playbook) that reduced average case resolution time. Have created Technical Articles & Best Practice guides that have been adopted company-wide, improving overall team efficiency.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Sr. Prisma Access Engineer
iOPEX Technologies Pvt Ltd
02.2022 - Current
- Working as a Sr Network Security/Prisma Access/Systems Engineer (TAC) for client Palo Alto Networks in a Team, responsible for supporting Panorama, Palo Alto Firewall, Prisma Access Technology & CDL for major clients across the Globe
- Also, assistance with Software Upgrades or Site Migration during Maintenance Windows ensures Zero Downtime in the Production Environment
- Experience in working with Technologies like Panorama, Global Protect, IPSEC, Group Policies, SSL Decryption, App ID, Layer7 Inspection, User ID, High Availability, Logging and Reporting, Captive Portal, Cortex Data Lake, Explicit Proxy etc
- Worked for 6 months in the Strata (Physical Firewall) Team of PA-TAC & Promoted to Prisma Access Engineer (Cloud Deployed Next-Gen Firewall Solution) at Palo Alto Networks, I specialize in delivering tailored support to Prisma Access Customers in the NAM & EMEA region for products like Firewalls (Physical and VM), Panorama Management, Prisma Access (SASE), Cortex Data Lake and Threat Analysis
- With a focus on understanding their unique security needs, I provided personalized guidance and Technical Expertise to optimize their Palo Alto Networks solutions
- My role involved Proactive Monitoring, Troubleshooting & Fine-Tuning of Security Infrastructure with Multiple Teams to ensure maximum effectiveness and resilience against Cyber Threats & to ensure their overall experience remains pleasant with the product
- Conduct live Troubleshooting sessions with clients, partners & TAC across multiple vendors to optimize Security issues
- Perform Lab replication and Testing for customer issues
- Crash analysis, bench test for reporting bugs/anomalies with the Developer Team, Conducting Root Cause Analysis for Technical Incidents
- Developed positive working relationships with fellow TAC, Accounts & various Teams to effectively coordinate work activities
- Achieved successful project outcomes by mentoring fellow Team members & upskilling to compete with the latest trends/features of Prisma Access/Palo Alto.
Education
Bachelor of Engineering (EEE) Electrical, Electronics Engineering Technologies -
Agni College of Technology
10.2021
Skills
- Palo Alto Firewall & Panorama
- Prisma SASE & Cortex Data Lake
- Global Protect VPN & Explicit Proxy
- Network Tools (Wireshark, WinMTR, IPerf)
- Network Security & Troubleshooting
- TCP/IP
- Routing & Switching
- DNS & DHCP
- IPSec & SSL
- HAR/Developer Tools & Windows & Linux commands
- Customer Handling & Professionalism
- Technical reporting & Engineering Documentation
- Root Cause Analysis & Critical Thinking
Certification
- Palo Alto Certified Network Security Engineer (PCNSE), 07/01/23, Present
- Palo Alto Certified Network Security Engineer (PCNSE), 08/01/24, Present
Accomplishments
Recognized as the Most Valuable Player (Twice) for Exceptional Contributions. Demonstrated leadership and Technical Expertise by helping Different Teams & guiding fellow Engineers in resolving Critical Issues. Received commendation for outstanding problem-solving skills, dedication and impact on the overall success of the Team and Organization.
Languages
English
Advanced (C1)
Telugu
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Sr. Prisma Access Engineer
iOPEX Technologies Pvt Ltd
02.2022 - Current
Bachelor of Engineering (EEE) Electrical, Electronics Engineering Technologies -
Agni College of Technology
- Palo Alto Certified Network Security Engineer (PCNSE), 07/01/23, Present
- Palo Alto Certified Network Security Engineer (PCNSE), 08/01/24, Present
Similar Profiles
ANKIT PRAKASHANKIT PRAKASH
Senior Operations Manager, Network Securities at iOPEX Technologies Pvt LtdSenior Operations Manager, Network Securities at iOPEX Technologies Pvt Ltd
Siva Balakrishna BSiva Balakrishna B
Senior Sales Strategy Analyst at iOPEX Technologies Pvt LimitefdSenior Sales Strategy Analyst at iOPEX Technologies Pvt Limitefd
Bagyasree ABagyasree A
Technical Lead at Iopex Technologies Pvt. LtdTechnical Lead at Iopex Technologies Pvt. Ltd