Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic

Charan Teja KR

Bangalore

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

8
8
years of professional experience

Work History

Team Lead, Strategic Accounts

Plum
04.2024 - Current
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Senior Associate- Customer Success

Plum
08.2022 - 03.2024
  • Help employees and employers use their health insurance and health benefits in the most seamless way possible
  • Develop a deep level of understanding and knowledge of the entire product, systems, and processes
  • Address queries regarding the product and service in a timely and accurate manner.
  • Meet response time for queries in support
  • Coordinate with insurance partners for resolution/clarification if needed.
  • Interact with internal and external teams to ensure quick resolution of customer issues

Support Coordinator

Deluxe Entertainment
07.2019 - 07.2022
  • Developed a product support system that provided customers with timely and accurate support
  • Updating work trackers to denote accurate status of projects
  • Ensuring on time delivery to the clients
  • Communicate clearly and effectively with clients, both internal/external.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on day to day basis

Sales representative

[24].ai
01.2018 - 07.2019
  • Taking Inbound chats and understanding the customer needs
  • Placing orders as per customer requirement and needs.
  • Understanding what customer is looking for and explaining everything about the product.
  • Understanding customer interest and up selling the product to them.
  • Worked in 24
  • 7 rotational shift.
  • Have taken up escalation chats and given resolution to customer.
  • Was SME and have trained new agents to the process

Education

Pre-University -

Cambridge Pre University College

10th Standard - undefined

Sri Venkateswara High School

Skills

  • Efficient at acquiring new skills
  • Effective team player
  • Customer engagement
  • Collaborative leadership
  • Skilled in digital tools
  • Skilled in Microsoft Office tools
  • Proficient in managing tight deadlines
  • Problem-solving aptitude
  • Strong verbal communication

Accomplishments

  • Was recognized as top performer in two quarters at [24].ai
  • Received awards as best performer in Deluxe Entertainment.
  • Represented my school at state level Basketball competitions.

Hobbies and Interests

Riding Bikes, Swimming, Skating, Badminton

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Kannada
Advanced (C1)

Timeline

Team Lead, Strategic Accounts

Plum
04.2024 - Current

Senior Associate- Customer Success

Plum
08.2022 - 03.2024

Support Coordinator

Deluxe Entertainment
07.2019 - 07.2022

Sales representative

[24].ai
01.2018 - 07.2019

10th Standard - undefined

Sri Venkateswara High School

Pre-University -

Cambridge Pre University College

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Charan Teja KR