Charan T N
Banglore
Summary
Dedicated Network Engineer with over 3+ years of experience specializing in managing, monitoring, and configuring network infrastructure. Proven expertise in resolving technical issues and collaborating with global vendors to implement innovative solutions. Eager to contribute to an organization as a Senior Network Engineer by leveraging skills in networking, troubleshooting, and Configuration.
Overview
1
1
Certification
Work History
Network L1/L2 Engineer
Tata Consultancy Services (TCS)
- Delivered comprehensive first and second-level escalation support,managing and troubleshooting complex network issues and ensuring timelyresolution or escalation when needed
- Conducted in-depth analysis and monitoring of network performance,leveraging troubleshooting skills to swiftly resolve incidents or escalate asrequired to minimize downtime
- Collaborated with major vendors including Cisco, Fortinet, F5 and Juniper toimplement network changes, perform root cause analysis (RCA) and resolveissues by analyzing logs and data from routers, switches, firewalls, loadbalancers, and other network infrastructure
- Partnered effectively with global telecom vendors such as Tata, BT, Verizon
- Bharti and Vodafone, working closely with L2/L3 engineers to diagnose andresolve link-related issues, ensuring stable connectivity across the network
- Developed automated graphical network dashboards in ServiceNow tostreamline incident & Change management, enhancing operationalefficiency
- Utilized automation tools for seamless configuration management andbackup processes of network devices during scheduled maintenanceensuring continuity and security of network operations.
Education
Bachelor of Engineering - Automobile Engineering
The Oxford College of Engineering
Bengaluru, India08-2020
Skills
- Networking: Proficient in switching, routing, TCP/IP, VLANs, and routing protocols (BGP, OSPF, HSRP, EIGRP)
- Troubleshooting: Experienced in diagnosing and resolving issues for Cisco Switches, routers, Juniper devices, Fortinet firewalls, and F5 load balancers
- Configuration: Skilled in configuring Routers, switches, switch ports, VLANs, Routing protocols (BGP, OSPF, EIGRP, HSRP), and Ether-Channel setups
- Incident & Change Management: Knowledgeable in ITIL-based processes, ensuring Efficient incident resolution and seamless change implementations
- SQL: Strong understanding of DBMS/RDBMS, proficient in writing and solving SQL Queries
- AWS: Hands-on experience with AWS services and management console Operations
Certification
- AWS Cloud Practitioner course - Udemy
- The Complete Oracle SQL course - Udemy
- Project management foundations - LinkedIn
- Interpersonal communication - LinkedIn
Achievements & Awards
- Fresco-play Miles award - TCS Talent Management Team (2022)
- Top performer - Highest Incident Resolution (2023)
- Applause Award - Key contribution to team success (2023)
- Managerial Appreciation - Recognized for excellent support and work (2024)
- On the spot award - outstanding organizational contributions (2024)
Tools
- Spectrum
- SecurCRT/ Putty
- ServiceNow
- Oracle 10g
- Python (Vs code)
Additional skills
- Strong interpersonal communication & collaboration skills
- Effective Problem-solving & critical-thinking capabilities
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
kannada
Advanced (C1)
Telugu
Upper intermediate (B2)
Marathi
Advanced (C1)
Declaration
I hear by declare that the above information is correct and complete to the best of
my knowledge and I bear the responsibility for the correctness of the above
mentioned particulars.
Timeline
Network L1/L2 Engineer
Tata Consultancy Services (TCS)
Bachelor of Engineering - Automobile Engineering
The Oxford College of Engineering
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