Charles Augustin M
Chennai
Summary
Seeking a challenging full-time position in an organization which gives me an opportunity to use my analytical thinking to the best of my ability combined with perseverance, to contribute to organization growth and goal, as well as to attain my professional goal. Communicative Customer Service Executive experienced in solving problems and building client rapport. An enthusiastic team player.
Overview
8
8
years of professional experience
Work History
Senior Executive - Customer service & operations
Office Framework Solution
Chennai
2023.01 - Current
- Responsible for handling escalation emails from vendors and clients
- Prioritize key customer requests and engage with operations to ensure customer satisfaction
- Work closely with operations and sales team to ensure smooth onboarding of new customers
- Worked as POC for key customer accounts and provided continuous support from onboarding to invoicing
- Work on Parcel delivery reports, and deep dive on the parcel status and escalate to the concerned couriers for updates
- Good Knowledge in INCOTERMS, especially in DDP and DDUP
- Help operations team with on call requests by calling international courier lines.
Executive - Customer Service
Office Frameworks India Pvt ltd
Tamil Nadu
2022.01 - 2023.01
- Handle and resolve customer inquiries received through Helpdesk, Chat and Email
- Assigning emails to the team members, ensuring smooth flow of work & responsible for prioritizing the client's request based on the severity of the request
- Regular follow up with warehouse and truck drivers to ensure smooth delivery of the parcels
- Analyzing claims and providing procedure to dispute the claims
- Conducted training sessions for the new joiners, educating them throughout the process
- Taking initiatives and helping the team to understand the process improvements which will have positive impact on the business
- Ensure even distribution of work in the team and utilization of the team members appropriately.
Professional couriers
Chennai
2017.01 - 2020.01
- Scanning and applying labels on the shipments
- Allocating shipments and arranging it for their own destination
- Make sure customer items can be shipped and delivered without any problem.
Education
MBA - Logistics -
Madras university
Chennai01.2022
Digital journalism -
Loyola college
Chennai01.2020
Skills
- Good communication skills
- Detail oriented
- Flexible
- Adoptable
- Willingness to learn
- Microsoft Word processing
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
Msoffice
MS OUTLOOK, EXCEL
Hobbies
- Travelling
- Cricket
Personal Information
- Date of Birth: 04/17/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby assure you that the information furnished above is true to the best of my knowledge.
Timeline
Senior Executive - Customer service & operations
Office Framework Solution
2023.01 - Current
Executive - Customer Service
Office Frameworks India Pvt ltd
2022.01 - 2023.01
Professional couriers
2017.01 - 2020.01
MBA - Logistics -
Madras university
Digital journalism -
Loyola college
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