Minakshi Lahoti
Travel Consultant
Pune
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 3 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Customer Service Executive
Interglobe Aviation Pvt Ltd (Indigo)
Pune
04.2021 - 02.2022
- Senior Customer Service Executive to assist the pasangers
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
International Ticketing Executive
Ashok E travel world
pune
11.2019 - 03.2020
- Handled [Number] calls per day to address customer inquiries and concerns.
- Handled walking customers for international as well as domestics ticketing.
- worked on Sabre and amadeus.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
Ticketing Consultant
BTW visa services pvt ltd
pune
03.2017 - 10.2017
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Input customer reservations, payment sources and contact details into Amadeus system.
Education
High School Diploma -
Huzurpaga Girls School
Pune 06.2014 - 06.2015
Secondary Diploma 12th - Commerce
Marathwada Mitra Mandal College of Commerce
Pune 06.2016 - 04.2017
No Degree - Tourism And Travel Management
Travind Institute of Travel And Tourism
Pune 06.2016 - 10.2017
No Degree - Air Transportation
International Air Transport Association
Pune 06.2019 - 10.2019
Skills
Distinction in Amadeus
Hardworking and Determined
Good Communication Skills
Co-operative and Understanding
Certification
Distinction in Amadeus
Timeline
Senior Customer Service Executive
Interglobe Aviation Pvt Ltd (Indigo)
04.2021 - 02.2022
International Ticketing Executive
Ashok E travel world
11.2019 - 03.2020
No Degree - Air Transportation
International Air Transport Association
06.2019 - 10.2019
Distinction in Amadeus
10-2017
Ticketing Consultant
BTW visa services pvt ltd
03.2017 - 10.2017
Secondary Diploma 12th - Commerce
Marathwada Mitra Mandal College of Commerce
06.2016 - 04.2017
No Degree - Tourism And Travel Management
Travind Institute of Travel And Tourism
06.2016 - 10.2017
High School Diploma -
Huzurpaga Girls School
06.2014 - 06.2015