Charles Samuel Kasi
Chennai
Summary
Experienced deputy manager with a proven track record of effectively overseeing daily operations, optimizing team performance, and implementing strategic initiatives. Adept at fostering a collaborative work environment, driving productivity, and achieving organizational goals. Strong leadership, communication, and problem-solving skills contribute to successful team management and project execution. Committed to continuous improvement and achieving excellence in operational efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager
Bankbazaar.com
Chennai
04.2022 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
Assistant Manager
Bankbazaar.com
Chennai
04.2020 - 03.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader
Bankbazaar.com
Chennai
04.2016 - 04.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Customer Relationship Officer
Bankbazaar.com
Chennai
11.2014 - 04.2016
- Assisted customers with opening accounts and signing up for new services.
- Made customers aware of current and new programs and services.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Bachelor Of Arts - Economics
Presedency Collage
Chennai 06.2007 - 06.2010
Skills
Performance improvements
Process and procedure development
Employee performance evaluations
Strategic planning
Operations management
Staff Management
Employee scheduling
Project Management
Timeline
Deputy Manager
Bankbazaar.com
04.2022 - Current
Assistant Manager
Bankbazaar.com
04.2020 - 03.2022
Team Leader
Bankbazaar.com
04.2016 - 04.2020
Customer Relationship Officer
Bankbazaar.com
11.2014 - 04.2016
Bachelor Of Arts - Economics
Presedency Collage
06.2007 - 06.2010