Kiran Kumar Chava
Assistant Manager - Operations
Visakhapatnam,AP
Summary
Assistant Operation Manager with extensive background in administration. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
4
4
Certifications
11
11
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager - Operations
WNS Global Services
Visakhapatnam, Andhra Pradesh
11.2020 - Current
- Handling a team of 50-70 associates.
- Healthcare claims process (Progressive).
- Resolving onshore and internal escalations, maintaining productivity and quality, and maintaining the TAT.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monthly EWS (Early Warning System).
- Attrition and Shrinkage.
- Work allocation and mentoring the team to achieve the target goals and improve quality.
- Client relationship, client satisfaction and problem solving skills.
- Conducting interviews and hiring process.
- Supervised operations team to support operational excellence and excellent customer service.
- Educated operations team on best practices, company policies and service excellence standards.
Team Leader
ZEN3 Infosolutions Pvt Ltd (Tech Mahindra)
Hyderabad, Telangana
05.2019 - 03.2020
- Handled a team of 25 employees.
- Clinical data management (delivering patient records), maintained HIPAA guidelines.
- Maintained productivity, quality and TAT.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Attrition and Shrinkage.
- Implemented new working processes which delivered continued improvements.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Editor 1/Team Leader
Factset Sytems India Pvt Ltd.
Hyderabad, Telangana
04.2016 - 04.2019
- Handled a team of 18 - 25 employees.
- Clinical records management (patient health records), TAT and HIPAA guidelines.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with clients through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Random auditing of work done by other QAs.
Senior Associate
iMedX Information Services Pvt Ltd.
Hyderabad, Telangana
01.2009 - 09.2015
- Editing/Proofreading of all kinds of medical reports producing the quality standards.
- U.S. healthcare reports and medical documentation of patients, quality analyst.
- Interacting with doctors live (Google Glass).
- Navigating MTs and helping them to be at their best by giving them feedbacks.
- Following HIPAA guidelines, creating user reference related to MTs and trainees.
- Maintaining accuracy at all levels in medical documentation and maintaining the TAT.
Education
MBA - International Business
ISBM
Hyderabad 06.2007 - 07.2009
Master of Science - Microbiology
J.J. College of Arts And Science
Pudukkottai, Tamilnadu 05.2002 - 04.2004
Bachelor of Science - Microbiology
Aurora Degree College
Warangal 05.1999 - 05.2002
GED -
Baby Moon Cooperative Junior College
Khammam 05.1996 - 10.1999
High School Diploma -
S. C. High School
Mancherial 04.1995 - 04.1996
Skills
Leadership and Team Development
undefinedCertification
Lean Six Sigma Black Belt
Lean Six Sigma Black Belt
Certified Lead Six Sigma Black Belt with project completion.
Timeline
Lean Six Sigma Black Belt
06-2021
MS Excel
06-2021
Assistant Manager - Operations
WNS Global Services
11.2020 - Current
Lean Six Sigma Green Belt
08-2020
Leadership and Team Development
06-2020
Team Leader
ZEN3 Infosolutions Pvt Ltd (Tech Mahindra)
05.2019 - 03.2020
Editor 1/Team Leader
Factset Sytems India Pvt Ltd.
04.2016 - 04.2019
Senior Associate
iMedX Information Services Pvt Ltd.
01.2009 - 09.2015
MBA - International Business
ISBM
06.2007 - 07.2009
Master of Science - Microbiology
J.J. College of Arts And Science
05.2002 - 04.2004
Bachelor of Science - Microbiology
Aurora Degree College
05.1999 - 05.2002
GED -
Baby Moon Cooperative Junior College
05.1996 - 10.1999
High School Diploma -
S. C. High School
04.1995 - 04.1996
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