Chegoni Jahnavi
Hyderabad
Summary
Dynamic Customer Service Executive with a proven track record at Firstsource Solutions Limited, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in HTML and communication, I thrive in collaborative environments, leveraging creative thinking and time management to deliver exceptional service and support.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Firstsource Solutions Limited
Hyderabad
01.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to ensure smooth service delivery.
- Provided product information and recommendations to enhance customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Process Associate
Examity Online Proctoring LLP
Hyderabad
03.2024 - 09.2024
- We, Process Associates (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.
Education
Bachelor of Technology -
Joginpally B.R. Engineering College
MoinabadIntermediate -
Vishra Junior College
HyderabadSSC -
Sri Chaitanya Techno School
HyderabadSkills
- HTML
- EXCEL
- Communication Skills
- Adaptability
- Creative Thinking
- Team Work
- Presentation Skills
- Product knowledge
- Time management
Hobbies and Interests
- Doodle Art
- Listening Music
- Meditating
Projects
2024, Block chain based Data Storage with Privacy and Authentication, Developed a project that used HMAC, Elliptic Curve Cryptography and AES Algorithms to provide privacy and authentication to the data. Through this system data can be protected and shared with authentication of user. 2023, Vehicle Identification and Counting System, Developed a responsive and visually appealing web application incorporating HTML, CSS for vehicle counting system. Implemented interactive features and functionality in Java to ensure user engagement and improve the interactivity of the web application.
Languages
- English
- Hindi
- Telugu
Timeline
Customer Service Executive
Firstsource Solutions Limited
01.2025 - Current
Process Associate
Examity Online Proctoring LLP
03.2024 - 09.2024
Bachelor of Technology -
Joginpally B.R. Engineering College
Intermediate -
Vishra Junior College
SSC -
Sri Chaitanya Techno School