Chennuru Mahendra
Hyderabad
Summary
Results-driven System Analyst with 3 years of hands-on experience in Windows System Administration, Virtualization (VMware), and Cloud (Azure). Proven track record of managing and troubleshooting complex IT systems in a 24/7 enterprise environment. Skilled in Active Directory, Office 365, Network Configuration, and IT Support. Adept at improving system performance, reducing downtime, and ensuring seamless operations, and currently enhancing expertise in AWS DevOps to expand cloud proficiency.
Overview
3
3
years of professional experience
Work History
System Analyst
Thryve Digital Health LLP
08.2022 - Current
- Administered Windows operating systems (10, 11) and resolved server-level issues, reducing downtime by 15%.
- Configured and maintained Active Directory, internet routers, and network services for 500+ users.
- Managed VMware environment: created and customized VMs, optimized resources, and resolved critical virtualization issues.
- Installed, configured, and maintained Office 365, ensuring seamless mailbox backups and resolving Outlook/Teams issues.
- Handled Azure administration: MFA application setup, user profile management, and issue resolution.
- Resolved 95% of ServiceNow and Cherwell tickets within SLA, improving service response times.
Education
Master of Computer Applications (MCA) -
Siddhartha Institute of Engineering & Technology, JNTUA
Bachelor of Science (B.Sc.) - undefined
Krishna Chaitanya Degree & PG College, Vikrama Simhapuri University
Skills
- Systems & Network Administration - Windows 10/11, Windows Server, Active Directory, DNS, DHCP
- Virtualization - VMware installation, configuration, migration, resource optimization
- Cloud Platforms - Microsoft Azure Administration, MFA setup, user profile management
- Productivity & Collaboration Tools - Office 365, Outlook, Teams, Skype for Business
- Ticketing & ITSM - ServiceNow, Cherwell
- Technical Skills - SQL, Excel, Troubleshooting, Hardware/Software Support
Accomplishments
- Implemented a proactive monitoring system that reduced server downtime by 15%.
- Spearheaded a migration of 4000+ virtual machines, minimizing business disruption.
- Received “Best IT Support” award for resolving 200+ incidents in a quarter.
Additional Information
Languages: English, Telugu
Training
- Microsoft Azure Administrator (Completed)
- AWS DevOps – In Progress
- VMware Administration Workshop
Additional Information
Availability: Immediate
Timeline
System Analyst
Thryve Digital Health LLP
08.2022 - Current
Bachelor of Science (B.Sc.) - undefined
Krishna Chaitanya Degree & PG College, Vikrama Simhapuri University
Master of Computer Applications (MCA) -
Siddhartha Institute of Engineering & Technology, JNTUA
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