CHENVA JIGARKUMAR CHIMANBHAI
NBFC SECTOR
SABARKANTHA
Summary
Results-driven professional with a strong background in customer service and relationship management. Skilled in mentoring staff and implementing effective marketing strategies that drive business growth and improve client interactions.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Branch Manager
MAS RURAL HOUSING AND MORTGAGE FAINANCE LTD
06.2024 - Current
- Led branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and service delivery.
- Mentored and trained staff on best practices in mortgage financing and housing solutions.
- Streamlined loan processing procedures, resulting in improved turnaround times for client applications.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Sales and Marketing Officer
UPKRAM TECHNOLOGIES PVT LTD
09.2022 - 05.2024
- Developed and executed marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer behavior to inform sales strategies.
- Managed customer relationships through personalized communication and follow-ups.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
Senior Field Sales Representative
LIGHT Microfinance
03.2021 - 08.2022
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and enhance product offerings.
- Collaborated with cross-functional teams to implement effective sales strategies and achieve company goals.
- Trained and mentored junior sales representatives to improve team performance and productivity.
Member Relationship Officer
Bandhan Bank
02.2020 - 02.2021
- Assisted clients with account inquiries and transaction processing.
- Provided support in resolving customer issues and enhancing satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline service delivery processes.
Education
Bachelor of Science - Mechanical Engineering
Gujarat Technological University
Himatnagar, India 04.2001 -
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Team supervision
Relationship building and management
Client relationship management
Strong team-builder
Employee development
Staff management
Cash handling
Decision-making
Operations management
Staff supervision
Sales management
Staff training
Process improvement
Business development
Sales development
Sales planning
Banking
Financial services
Collections
Marketing
Key performance indicators
Loans
Business planning
Timeline
Branch Manager
MAS RURAL HOUSING AND MORTGAGE FAINANCE LTD
06.2024 - Current
Sales and Marketing Officer
UPKRAM TECHNOLOGIES PVT LTD
09.2022 - 05.2024
Senior Field Sales Representative
LIGHT Microfinance
03.2021 - 08.2022
Member Relationship Officer
Bandhan Bank
02.2020 - 02.2021
Bachelor of Science - Mechanical Engineering
Gujarat Technological University
04.2001 -