Effective Project Manager with 7 years of experience in project management and 8+ years experience in Leading operations. Skilled at collaborating closely with various departments, external stakeholders and clients for effective project deliveries & Operations.
Hi, I’m
Chetan Patel
IT Project Manager
Ahmedabad
Summary
Overview
11
years of professional experience
8
years of post-secondary education
3
Languages
Work History
Skyproductivity Pvt LtdAhmedabad
Project Manager (Delivery & Operations)
06.2016 - Current
Job overview
- Met with stakeholders to establish favorable business relationships.
- Derived conceptual designs from business objectives and prepare software proposal according to business needs.
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination to meet project goals and objectives by setting realistic timelines and checkpoints.
- Conferred with clients & relevant stack holders to advise and plan dimensioning of hardware for production environment / Infra system upgrade needs.
- Conducted meetings with key business users to collect information on business processes and user requirements.
- Wrote Business requirement documents (BRS), Functional requirement documents (FRS) using workflow diagrams and Gantt charts to clearly demonstrate processes as per business need.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements.
- Planned and arranged meetings with customers and project members to provide details of project scope, progress and results so that all entities can be well-informed about milestones.
- Coordinated with internal teams on all stages of project development lifecycle, from requirement gathering to production releases.
- Effectively interacted with development and QA departments regarding software defects and issues, working closely to develop bug free solutions.
- Maintained bug reporting system in Trello & asana for all logged faults, delegating issues to development personnel for remediation.
- Coordinated with different stake holders of external organizations for arrangement of production server hardware requirement and for firewall policy implementation , IIS Installation ,database connectivity,Domain name creation, SSL certificate generation,Public IP natting, VPN Access & SMS/Email integration for application setup on production server.
- Coordinated with Client's security team for risk and vulnerability assessments (VA & PT) and closer of identified issues with help of internal & external stakeholders. (of Web Application , Mobile Application , Windows , IIS and Database)
- Planned and arranged meetings for UAT with Client's Corporate Team & circle teams, gathered UAT observation & implemented observation with help of internal teams.
- Wrote Standard Operating Procedure (SOP) & User training manuals for end user to educate end user smoothly to reduce involvement of operation team.
- Developed executive presentations and reports to facilitate project evaluation.
- Coordinated with customers to maintained licensing contracts, negotiate pricing for proposal given & WCC approvals for submitting invoices.
Skyproductivity Pvt LtdAhmedabad
Project Coordinator & Operation Head
01.2015 - 05.2016
Job overview
- Coordinated with clients & held meeting for change request.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Analyzed and understood enterprise-wide operational impacts on existing platform before planning for new change.
- Worked with software development team on bug identification at the stage of internal testing and bugs on newly released software.
- Increased customer satisfaction by resolving operations issues proactively post release.
- Provided L3 technical support, troubleshooting and performed root cause analysis of raised issues and Oversaw operation of multiple different projects.
- Prepared test plans and test cases based on requirement documents of client for manual software testing
- Delivered new employee onboarding and training sessions for operation of different projects.
- Monitored all production infra systems for highest level of application availability & coordinated with IBM/Vodafone Idea Ltd stakeholders to resolve the infra related issues whenever required.
- Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Coordinated with external stakeholders for renewal of SSL certificate and any patching activities planned on production servers.
Skyproductivity Pvt Ltd.Ahmedabad
Team Leader- Operations
09.2013 - 12.2014
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 12 members while providing exceptional customer service.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Identified and tracked defects with software and supported developers in resolving problems by completing additional tests.
- Performed software testing to uncover bugs and troubleshoot issues prior to application launch for Web and mobile (Android & iOS) application.
- Tested Newly launched software and suggested modifications to reduce lag time and improve overall speed as per business logic.
- Implemented new working processes to deliver multiple improvements in operations.
- Assisted in existing training programs & Developed and implemented training initiatives for new hires.
- Facilitated training for associates through daily coaching.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
Skyproductivity Pvt LtdAhmedabad
Technical Support Executive
01.2013 - 08.2013
Job overview
- Processed over 180+ support requests weekly for technical assistance on wide range of issues related to multiple projects.
- Mapped current business and operational processes and recommended areas for improvement.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Sardar Patel VidhyalayaSurendranagar, Gujarat
S.S.C (GSEB)
04.2004 - 03.2005
University Overview
Sardar Patel VidhyalayaSurendranagar, Gujarat
H.S.C (GSEB)
04.2005 - 03.2007
University Overview
C.U. Shah Collage of Engineering & TechnologyWadhwan City, Gujarat
B.TECH: Electronics & Communication
06.2007 - 02.2012
University Overview
Skills
Product presentation to clients and higher management
Accomplishments
Accomplishments
- Client: Vodafone Idea Ltd. & IBM
- URL: https://ciat.vodafoneidea.com
- APK Link: https://play.google.com/store/apps/details?id=sky.telecom
- Application: Web (ASP.NET) & Android application
- Description: PAN India application for Telecom Operation & Health and Safety processes like audit, permit to work, preventive maintenance, Night travelling, FAS revalidation etc.
- Client: Tata Communications Transformation Services (TCTS)
- URL: https://securityapp.easyform.in/Web/Loginpage.aspx
- APK Link: http://skyresumable.easyform.in/uploadfile/TCTS_19.6.16.2_20102020_1029.apk
- Application: Web (ASP.NET), Android application & iOS application
- Description: PAN India application for Location tracking, driving behavior monitoring & to check vehicle safety compliances for HSW Department as per guideline.
- Client: American Tower Corporation
- URL: https://atcmwfm.americantower.com
- APK Link: Not available on play store.
- Application: Web (ASP.NET) & Android application
- Description: PAN India application for Site acquisition, Site construction, Tower operation, Asset and Quality audit & Health and Safety processes etc.
- Client: Vodafone Idea Ltd.
- URL: https://viu.vodafoneidea.com/virollout
- APK Link: https://play.google.com/store/apps/details?id=com.easyform.idea
- Application: Web (ASP.NET), Android application, iOS application
- Description: PAN India application for MIS data collection & management processes for circle & corporate team.
- Client: Vodafone Idea Ltd.
- URL: https://tes-metal.vodafoneidea.com
- APK & iPA Link: Not publicly available
- Application: Web (ASP.NET), Android application, iOS application
- Description: PAN India application for Enterprise material movement & tracking process, integration with Wipro TES system.
- Client: Indus Towers Ltd
- URL: http://sidc.skyproductivity.com
- Application: Web (ASP.NET) application integrated with incoming & outgoing SMS Gateway.
- Description: SMS based key management system for Indus towers for Real time tracking & compiled reports of visitors who are visiting Indus sites
- Client: Pratap Technocrats Pvt Ltd.
- Application: Web (ASP.NET) & Android application
- Description: Application for Pratap Technocrats Pvt Ltd for management of Vehicle booking, Safety compliances, Route monitoring & invoice management.
- Client: Airtel Kenya Ltd
- Application: Web (ASP.NET), Android application & iOS application
- Description: Fault management application for NOC & Field team for Site alarm closer management & reporting.
- Client: Ericsson India Pvt Ltd
- Application: Web (ASP.NET) & Android application
- Description: Application for tracking Driver Behavior monitoring & Safety compliances to meet VIL standard
- Work force management (Tower Vision India Pvt. Ltd) : Application for Site acquisition processes , Site construction processes ,Tower operation processes, Asset and Quality audit processes, Health and Safety processes
- M-Audit application (360 Infra Solutions): Preventive maintenance audit application for telecom vendor company
- Sevak Store (Sevak India): ecommerce application for online glossary shop, employee management and courier tracking.
Successfully completed 12+ projects as a project manager which are as follow.
CIAT (Cell Site Inspection Automation tool)
Telematics app for TCTS
MWFM
iDrift
METAL for TES
SIDC Indus
Vehicle Tracking System (VTS)
FMS (Fault Management system)
DBM (Driver Behavior monitoring) Tool
Other Circle specific application
Personal Dossier
Personal Dossier
- Full Name: Patel chetankumar Mansukhbhai
- Date of Birth: 8th Dec 1989
- Sex: Male
- Marital Status: Married
- Nationality: Indian
- Father Name: Patel Mansukhbhai L.
- Address: D-301, Serenity Sky, South bopal road, Ahmedabad-380058
- Email: chetanpatel.career@gmail.com
- Contact Details: +91-9909009355
- Skype: live:.cid.5dec0dde8a226819
- LinkedIn: www.linkedin.com/in/chetan-patel-081289
Timeline
Project Manager (Delivery & Operations)
Skyproductivity Pvt Ltd
06.2016 - Current
Project Coordinator & Operation Head
Skyproductivity Pvt Ltd
01.2015 - 05.2016
Team Leader- Operations
Skyproductivity Pvt Ltd.
09.2013 - 12.2014
Technical Support Executive
Skyproductivity Pvt Ltd
01.2013 - 08.2013
C.U. Shah Collage of Engineering & Technology
B.TECH: Electronics & Communication
06.2007 - 02.2012
Sardar Patel Vidhyalaya
H.S.C (GSEB)
04.2005 - 03.2007
Sardar Patel Vidhyalaya
S.S.C (GSEB)
04.2004 - 03.2005
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