Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Dossier
Timeline
Hi, I’m

Chetan Patel

IT Project Manager
Ahmedabad
Chetan Patel

Summary

Effective Project Manager with 7 years of experience in project management and 8+ years experience in Leading operations. Skilled at collaborating closely with various departments, external stakeholders and clients for effective project deliveries & Operations.

Overview

11
years of professional experience
8
years of post-secondary education
3
Languages

Work History

Skyproductivity Pvt Ltd
Ahmedabad

Project Manager (Delivery & Operations)
06.2016 - Current

Job overview

  • Met with stakeholders to establish favorable business relationships.
  • Derived conceptual designs from business objectives and prepare software proposal according to business needs.
  • Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Conferred with clients & relevant stack holders to advise and plan dimensioning of hardware for production environment / Infra system upgrade needs.
  • Conducted meetings with key business users to collect information on business processes and user requirements.
  • Wrote Business requirement documents (BRS), Functional requirement documents (FRS) using workflow diagrams and Gantt charts to clearly demonstrate processes as per business need.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements.
  • Planned and arranged meetings with customers and project members to provide details of project scope, progress and results so that all entities can be well-informed about milestones.
  • Coordinated with internal teams on all stages of project development lifecycle, from requirement gathering to production releases.
  • Effectively interacted with development and QA departments regarding software defects and issues, working closely to develop bug free solutions.
  • Maintained bug reporting system in Trello & asana for all logged faults, delegating issues to development personnel for remediation.
  • Coordinated with different stake holders of external organizations for arrangement of production server hardware requirement and for firewall policy implementation , IIS Installation ,database connectivity,Domain name creation, SSL certificate generation,Public IP natting, VPN Access & SMS/Email integration for application setup on production server.
  • Coordinated with Client's security team for risk and vulnerability assessments (VA & PT) and closer of identified issues with help of internal & external stakeholders. (of Web Application , Mobile Application , Windows , IIS and Database)
  • Planned and arranged meetings for UAT with Client's Corporate Team & circle teams, gathered UAT observation & implemented observation with help of internal teams.
  • Wrote Standard Operating Procedure (SOP) & User training manuals for end user to educate end user smoothly to reduce involvement of operation team.
  • Developed executive presentations and reports to facilitate project evaluation.
  • Coordinated with customers to maintained licensing contracts, negotiate pricing for proposal given & WCC approvals for submitting invoices.

Skyproductivity Pvt Ltd
Ahmedabad

Project Coordinator & Operation Head
01.2015 - 05.2016

Job overview

  • Coordinated with clients & held meeting for change request.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Analyzed and understood enterprise-wide operational impacts on existing platform before planning for new change.
  • Worked with software development team on bug identification at the stage of internal testing and bugs on newly released software.
  • Increased customer satisfaction by resolving operations issues proactively post release.
  • Provided L3 technical support, troubleshooting and performed root cause analysis of raised issues and Oversaw operation of multiple different projects.
  • Prepared test plans and test cases based on requirement documents of client for manual software testing
  • Delivered new employee onboarding and training sessions for operation of different projects.
  • Monitored all production infra systems for highest level of application availability & coordinated with IBM/Vodafone Idea Ltd stakeholders to resolve the infra related issues whenever required.
  • Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Coordinated with external stakeholders for renewal of SSL certificate and any patching activities planned on production servers.

Skyproductivity Pvt Ltd.
Ahmedabad

Team Leader- Operations
09.2013 - 12.2014

Job overview

  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 12 members while providing exceptional customer service.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Identified and tracked defects with software and supported developers in resolving problems by completing additional tests.
  • Performed software testing to uncover bugs and troubleshoot issues prior to application launch for Web and mobile (Android & iOS) application.
  • Tested Newly launched software and suggested modifications to reduce lag time and improve overall speed as per business logic.
  • Implemented new working processes to deliver multiple improvements in operations.
  • Assisted in existing training programs & Developed and implemented training initiatives for new hires.
  • Facilitated training for associates through daily coaching.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.

Skyproductivity Pvt Ltd
Ahmedabad

Technical Support Executive
01.2013 - 08.2013

Job overview

  • Processed over 180+ support requests weekly for technical assistance on wide range of issues related to multiple projects.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Education

Sardar Patel Vidhyalaya
Surendranagar, Gujarat

S.S.C (GSEB)
04.2004 - 03.2005

University Overview

Sardar Patel Vidhyalaya
Surendranagar, Gujarat

H.S.C (GSEB)
04.2005 - 03.2007

University Overview

C.U. Shah Collage of Engineering & Technology
Wadhwan City, Gujarat

B.TECH: Electronics & Communication
06.2007 - 02.2012

University Overview

Skills

    Product presentation to clients and higher management

Build, develop, and grow business relationships vital to the success of the project

Project Planning & Lifecycle Management

Requirement Gathering & Documentation review

Resource utilization planning & execution

Project Milestone & Dependency tracking

Quality assurance & Release management

UAT & Training sessions with client & circle teams

Operation Management

Problem troubleshooting & Escalation handling

Effective communication With Internal & external stack holders

Impact Analysis & change management

Negotiation with client

Agile & waterfall project management methodology

Prepare & present Project status reports

Accomplishments

Accomplishments

    Successfully completed 12+ projects as a project manager which are as follow.

    CIAT (Cell Site Inspection Automation tool)

  • Client: Vodafone Idea Ltd. & IBM
  • URL: https://ciat.vodafoneidea.com
  • APK Link: https://play.google.com/store/apps/details?id=sky.telecom
  • Application: Web (ASP.NET) & Android application
  • Description: PAN India application for Telecom Operation & Health and Safety processes like audit, permit to work, preventive maintenance, Night travelling, FAS revalidation etc.

    • Telematics app for TCTS

  • Client: Tata Communications Transformation Services (TCTS)
  • URL: https://securityapp.easyform.in/Web/Loginpage.aspx
  • APK Link: http://skyresumable.easyform.in/uploadfile/TCTS_19.6.16.2_20102020_1029.apk
  • Application: Web (ASP.NET), Android application & iOS application
  • Description: PAN India application for Location tracking, driving behavior monitoring & to check vehicle safety compliances for HSW Department as per guideline.

    • MWFM

  • Client: American Tower Corporation
  • URL: https://atcmwfm.americantower.com
  • APK Link: Not available on play store.
  • Application: Web (ASP.NET) & Android application
  • Description: PAN India application for Site acquisition, Site construction, Tower operation, Asset and Quality audit & Health and Safety processes etc.

    • iDrift

  • Client: Vodafone Idea Ltd.
  • URL: https://viu.vodafoneidea.com/virollout
  • APK Link: https://play.google.com/store/apps/details?id=com.easyform.idea
  • Application: Web (ASP.NET), Android application, iOS application
  • Description: PAN India application for MIS data collection & management processes for circle & corporate team.

    • METAL for TES

  • Client: Vodafone Idea Ltd.
  • URL: https://tes-metal.vodafoneidea.com
  • APK & iPA Link: Not publicly available
  • Application: Web (ASP.NET), Android application, iOS application
  • Description: PAN India application for Enterprise material movement & tracking process, integration with Wipro TES system.

    • SIDC Indus

  • Client: Indus Towers Ltd
  • URL: http://sidc.skyproductivity.com
  • Application: Web (ASP.NET) application integrated with incoming & outgoing SMS Gateway.
  • Description: SMS based key management system for Indus towers for Real time tracking & compiled reports of visitors who are visiting Indus sites

    • Vehicle Tracking System (VTS)

  • Client: Pratap Technocrats Pvt Ltd.
  • Application: Web (ASP.NET) & Android application
  • Description: Application for Pratap Technocrats Pvt Ltd for management of Vehicle booking, Safety compliances, Route monitoring & invoice management.

    • FMS (Fault Management system)

  • Client: Airtel Kenya Ltd
  • Application: Web (ASP.NET), Android application & iOS application
  • Description: Fault management application for NOC & Field team for Site alarm closer management & reporting.

    • DBM (Driver Behavior monitoring) Tool

  • Client: Ericsson India Pvt Ltd
  • Application: Web (ASP.NET) & Android application
  • Description: Application for tracking Driver Behavior monitoring & Safety compliances to meet VIL standard

    • Other Circle specific application

  • Work force management (Tower Vision India Pvt. Ltd) : Application for Site acquisition processes , Site construction processes ,Tower operation processes, Asset and Quality audit processes, Health and Safety processes
  • M-Audit application (360 Infra Solutions): Preventive maintenance audit application for telecom vendor company
  • Sevak Store (Sevak India): ecommerce application for online glossary shop, employee management and courier tracking.

Personal Dossier

Personal Dossier
  • Full Name: Patel chetankumar Mansukhbhai
  • Date of Birth: 8th Dec 1989
  • Sex: Male
  • Marital Status: Married
  • Nationality: Indian
  • Father Name: Patel Mansukhbhai L.
  • Address: D-301, Serenity Sky, South bopal road, Ahmedabad-380058
  • Email: chetanpatel.career@gmail.com
  • Contact Details: +91-9909009355
  • Skype: live:.cid.5dec0dde8a226819
  • LinkedIn: www.linkedin.com/in/chetan-patel-081289

Timeline

Project Manager (Delivery & Operations)
Skyproductivity Pvt Ltd
06.2016 - Current
Project Coordinator & Operation Head
Skyproductivity Pvt Ltd
01.2015 - 05.2016
Team Leader- Operations
Skyproductivity Pvt Ltd.
09.2013 - 12.2014
Technical Support Executive
Skyproductivity Pvt Ltd
01.2013 - 08.2013
C.U. Shah Collage of Engineering & Technology
B.TECH: Electronics & Communication
06.2007 - 02.2012
Sardar Patel Vidhyalaya
H.S.C (GSEB)
04.2005 - 03.2007
Sardar Patel Vidhyalaya
S.S.C (GSEB)
04.2004 - 03.2005

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Chetan PatelIT Project Manager