Chetan Patil
Pune
Summary
IT Professional having 5+ years of experience as a ServiceNow Developer/Administrator and 12+ years of total experience. Has attention to detail and problem-solving abilities from operational and technical perspective. Has ability to work independently and as part of a group.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Parseq
Kothrud
11.2021 - Current
- The project involves work related to Service Request Management
- Working with business analysists to understand customer requirements, implementing the requirements in ServiceNow in best possible way
- Creating request fulfilment flow for catalog items
- Developing/modifying catalog items/order guides and related business logic/modifying existing catalog item and related flows
- Creating/modifying business logic via server side, client-side scripts
- Writing fix scripts to fix the data issues
- Integration of ServiceNow with other applications using mid server
- Troubleshooting complex issues
- Creating import set table, transform map to load data in ServiceNow
- Preparing design documents
- Www.Columnit.com
ServiceNow Developer
Accenture
03.2018 - 10.2021
- Project involved modules like Incident Management, Problem Management, Case Management, Service Catalog
- Role involved working on Enhancements which are drafted as per the requirement from customer
- Fixing defects which are raised from Production environment
- Develop and manage application code, user interface, and third-party integration components
- Customization of applications like Incident Management, Problem Management, Case Management, Service Catalog
- Customized the forms and lists
- Working on scripting interfaces like business rules, client scripts, script include, UI policies, UI actions, Scheduled jobs, ACLs to achieve the customer requirements
- Configuring/developing Inbound email actions, Outbound Email notifications
- Configuring Service Level Agreements, Export sets
- Customized/fixed defects related to Service Portal widgets
- Integration with another ServiceNow instance using REST API from Flow designer
- Inbound integration using import set webservice, Transform maps
- Develop necessary development documentation as needed e.g., technical design, developer notes, etc
- Working with ServiceNow support and opening of HI incidents/requests/enhancements
- Establishes and maintains effective communications with customers, other technology specialists, and vendors about services
Remedy developer
Tata Consultancy Services/Accenture
01.2012 - 02.2018
- Customization and administration in BMC Remedy
- Provided Remedy upgrade (7.0 to 7.6) stabilization support which involved identifying and fixing issues post upgrade
- Customizing various Remedy ITSM modules like Incident, Problem, Change, Knowledge and Service Level Management
- BMC Administration, performance tuning & troubleshooting
- Worked on various integration of AR system with external tools using Web Services, ticket creation through incoming mails
- Requirement gathering from users in case of Configuration or Customization requirement
- Implementing Customizations, Foundation data configurations like User setup, assigning roles and permissions, creating support groups and access permissions, organization and site location configuration, assignment routing, Approval Process, operational and product catalogue implementation in Production environment
- Creating technical documentation for Data configurations and Customization requirements
Education
Bachelor of B.Tech. - Electronics
Birla Vishwakarma Mahavidyalaya (BVM)
Anand, Gujarat01.2011
Skills
- Business Rules
- UI Actions
- UI Policies
- Client Scripts
- Script Includes
- Import Sets
- Transform Maps
- Client-side scripting APIs
- Server-side scripting APIs
- Catalog Items
- Order guides
- Variable Sets
- Catalog UI Policies
- Catalog Client Scripts
- Flow designer
- Service Portal
Modules
- ITSM
- Request management
- CSM
Certification
- Certified Application Admin (Vancouver release)
- Certified Application Developer (Certification exam pending)
- ITIL Foundation
Languages
English
Intermediate
B1
Timeline
ServiceNow Developer
Parseq
11.2021 - Current
ServiceNow Developer
Accenture
03.2018 - 10.2021
Remedy developer
Tata Consultancy Services/Accenture
01.2012 - 02.2018
Bachelor of B.Tech. - Electronics
Birla Vishwakarma Mahavidyalaya (BVM)