Chetan Prakash
Mathura
Summary
To obtain the F&B Executive position where my extensive experience in the hotel industry, exceptional customer service skills, and strong leadership abilities can contribute to the success and growth of the organization.
Overview
10
10
years of professional experience
Work History
F&B Executive
The Pristine hotel
Kanpur
11.2022 - Current
- Guest feedback.
- Managed daily operations including staffing, scheduling shifts.
- Provided training to staff members on proper food handling techniques, menu knowledge and customer service etiquette.
- Resolved complaints from customers related to food quality or service issues efficiently.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Captain
Hotel DNG Grand
Kanpur
08.2019 - 10.2022
- Supervised and coordinated the activities of the service staff
- Ensured all staff members were knowledgeable about menu items and promotions
- Managed guest reservations and seating plans to optimize service efficiency
- Maintained high standards of cleanliness and organization in the dining area
- Assisted in training new employee
- Ensured accurate and timely billing and payment processing
- Handled guest inquiries and complaints with professionalism and courtesy
- Collaborated with the kitchen staff to ensure prompt and accurate order delivery.
Sr. Steward
Landmark Towers
Kanpur
03.2018 - 06.2020
- Oversaw daily operations in the dining area, ensuring smooth service flow.
- Greeted customers, took orders, and served food and beverages in a timely manner.
Steward
Hotel Marigold
Jaipur
02.2016 - 02.2018
- Greeted guests and provided them with menus
- Ensured tables were clean and properly set before and after service
- Assisted guests with menu selections and answered questions about food and beverages
- Delivered food and beverage orders to guests in a timely manner
- Maintained cleanliness and organization in dining areas
- Assisted in inventory management and restocking supplies as needed
Job Training
Hotel Marigold
Jaipur
08.2015 - 01.2016
Industrial Trainee
Pride Amber Vilas resort and spa
Jaipur
10.2014 - 04.2015
Education
Graduation -
Dr. Bhimrao Ambedker University Agra
01.2018
Intermediate -
01.2014
High School -
01.2011
One Year Diploma in Hotel Management -
Swami Vivekanand Institute of Management
Barsana Mathura Skills
- Software: Word, Excel, IDS
- Event Planning
- Problem-Solving
- Attention to Detail
- Customer Service Excellence
- Guest Relations
- Beverage management
- Banquet Setup
Personal Information
- Father's Name: Mr. Ram Pal Singh
- Date of Birth: 04/04/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- English
Hobbies and Interests
- Playing Cricket
- Learning New Things
- Interacting with New People
Disclaimer
I hereby declare that the above information in my resume is true & correct to the best of my knowledge & belief.
Timeline
F&B Executive
The Pristine hotel
11.2022 - Current
Captain
Hotel DNG Grand
08.2019 - 10.2022
Sr. Steward
Landmark Towers
03.2018 - 06.2020
Steward
Hotel Marigold
02.2016 - 02.2018
Job Training
Hotel Marigold
08.2015 - 01.2016
Industrial Trainee
Pride Amber Vilas resort and spa
10.2014 - 04.2015
Graduation -
Dr. Bhimrao Ambedker University Agra
Intermediate -
High School -
One Year Diploma in Hotel Management -
Swami Vivekanand Institute of Management
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