DEEPAK PANDEY
F&B Executive
New Delhi
Summary
Dynamic F&B Executive with a proven track record at KOCA, excelling in customer relations and team leadership. Enhanced operational efficiency and guest satisfaction through innovative problem-solving and mentorship. Proficient in M.S. Excel, driving organizational performance while fostering a collaborative team environment. Committed to delivering exceptional service and building lasting client relationships.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
F&b Executive
KOCA (Luxe Sphere Hospitality)
04.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Senior Captain
Norman
11.2024 - 03.2025
- Supported the professional growth of junior officers through mentorship, guidance, and opportunities for increased responsibility.
- Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Senior Waiter
Pars International Hotel
06.2023 - 07.2024
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
Senior Captain
Plum by Bent Chair ( First Fiddle F&b Pvt Ltd)
01.2021 - 06.2023
Senior Guest Service Associate
Rebelle Bar And Kitchen.
01.2015 - 11.2019
- Participated in community outreach events to build brand recognition and create lasting relationships with local businesses.
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
- Optimized room inventory management by monitoring occupancy trends and adjusting rates accordingly to maximize revenue potential.
- Handled end-of-day reports, drawer balance and night audit.
Guest Service Associate
J.W. Marriott
11.2014 - 10.2015
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
Trainee
Oakwood Premiere
09.2013 - 02.2014
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Filled out timesheets and paperwork according to identified requirements.
Education
Diploma in Food And Beverage Service
State Institute of Management Studies
New Delhi India 06.2013
Skills
Customer relations
Certification
Friends of Jack Master by Jack Daniels
Timeline
F&b Executive
KOCA (Luxe Sphere Hospitality)
04.2025 - Current
Senior Captain
Norman
11.2024 - 03.2025
Senior Waiter
Pars International Hotel
06.2023 - 07.2024
Senior Captain
Plum by Bent Chair ( First Fiddle F&b Pvt Ltd)
01.2021 - 06.2023
Senior Guest Service Associate
Rebelle Bar And Kitchen.
01.2015 - 11.2019
Guest Service Associate
J.W. Marriott
11.2014 - 10.2015
Friends of Jack Master by Jack Daniels
12-2013
Trainee
Oakwood Premiere
09.2013 - 02.2014
Diploma in Food And Beverage Service
State Institute of Management Studies