CHETAN SETH

• Served as a Subject Matter Expert (SME), providing long-term process and tool support while assisting team members alongside daily operations.
• Conducted training sessions and mentored team members to enhance process knowledge and operational efficiency.
• Performed data quality checks and audits on policies and underwriting tasks to ensure accuracy and compliance.
• Led monthly team meetings to communicate process updates, discuss best practices, and enhance policy management efficiency.
• Identified opportunities to streamline policy management processes, improving efficiency and reducing processing time.
• Developed and maintained process documentation, including workflow maps, to ensure consistency and knowledge retention.
• Generated and analyzed reports to maintain data integrity and support process optimization.
• Used Cognos and Power BI (basic user level) to generate and export policy reports for validation and ensure data accuracy.
• Monitored daily workload by extracting reports, categorizing tasks, and coordinating timely allocation to optimize workflow efficiency.
• Managed service-level agreements (SLAs) to ensure policy processing efficiency, adherence to turnaround time (TAT) standards, and alignment with operational benchmarks.
• Coordinated with internal stakeholders to enhance policy processing workflows and improve operational efficiency.

• Processed policy issuance, endorsements, amendments, renewals, and cancellations while ensuring compliance with underwriting guidelines and regulatory standards.
• Prepared and reviewed insurance documentation, including quotes, endorsements, and policy wordings, to ensure accuracy and completeness.
• Maintained and updated policy records while indexing documents systematically for seamless retrieval and compliance.
• Performed high-quality data entry and maintained data integrity in AXA XL’s internal systems to support accurate reporting and decision-making.
• Assisted underwriters by providing essential policy information and documentation for risk analysis and decision-making.
• Managed policy administration tasks, ensuring timely and accurate documentation processing to support underwriters.
• Monitored service-level agreements (SLAs) and turnaround time (TAT) targets to ensure timely policy processing and compliance with operational standards
• Collaborated with internal team members in executing policy workflows, ensuring smooth processing and adherence to operational standards.

• On Contract for AXA XL

Projects handled

1. IFL (International Financial Lines)

• Maintaining the correct XID & Duns no. in AXA's source system
• Searching the BVD ID and attaching it with the correct parties in AXA's source system
• End to end remediate the parties in AXA's source system.

2. Frame Remediation

• End to end clean-up of parties / backfill to the source.

3. FQA (Frame Quality Assurance)

• Audited policies in Frame source systems, verifying compliance and eliminating data entry errors.