Chetan Sharma
Mumbai
Summary
Results-driven and detail-oriented Team Leader with 10 years of comprehensive experience in medical billing, accounts receivable (AR) management, workers' compensation (WC) claims processing, and referral coordination. Proven track record of leading teams to consistently exceed billing and collection goals, ensuring accurate and timely submission of claims, and improving operational efficiency. Strong expertise in handling complex billing issues, AR workflows, and managing cross-departmental communication to optimize revenue cycle operations.
Overview
10
10
years of professional experience
Work History
Team Leader
Teleperformance
Mumbai
05.2024 - Current
- Lead a team responsible for handling end-to-end AR processes for a variety of healthcare clients.
- Drive performance improvements through effective coaching and performance management.
- Focus on KPIs including collections, days in AR, cash application, and denials management.
- Ensure timely reporting of team progress and identification of trends affecting productivity or quality.
- Manage denial management and resolution for various healthcare clients, with a focus on worker's compensation and worker compensation referrals.
- Develop strategies to reduce claim denials and streamline the resubmission process.
- Work closely with clients to ensure adherence to payment policies, improve claim outcomes, and reduce days in accounts receivable.
- Analyze trends, prepare detailed reports, and present findings to senior management.
- Manage team performance, ensuring KPIs related to quality, production, and denials are met.
Team Leader
Gebbs Healthcare Solutions
Mumbai
10.2022 - 01.2024
- Led a team responsible for managing full-cycle accounts receivable for healthcare providers.
- Focused on reducing AR aging, managing claims, and improving cash flow through efficient denial management and claims follow-up.
- Conducted performance reviews, provided training, and developed strategies to address process inefficiencies.
- Improved team production through daily reporting, trend analysis, and performance management.
Team Coach
Infinx Service PVT Ltd
Mumbai
04.2022 - 10.2022
- Led a team of 20 professionals, ensuring seamless day-to-day operations in accounts receivable.
- Analyzed daily reports to identify trends and areas for improvement, including addressing payment delays and improving accuracy.
- Focused on team quality, production, and maintaining high standards of performance in line with client expectations.
Subject Matter Expert
Infinx Service PVT Ltd
Mumbai
12.2020 - 03.2022
- Provided expert-level support and guidance to teams in resolving complex AR issues.
- Conducted training and knowledge-sharing sessions to enhance team performance.
- Led initiatives to improve revenue cycle workflows, focusing on reducing aging and increasing reimbursement rates.
Senior Account Receivable
Infinx service PVT Ltd
Mumbai
10.2016 - 11.2020
- Managed key aspects of the revenue cycle, including claim follow-up, denials management, and account reconciliation.
- Worked directly with insurance companies, providers, and patients to resolve outstanding AR issues and ensure timely payments.
- Reviewed accounts to identify trends, potential issues, and ways to optimize the AR process.
Account Receivables
Gebbs Healthcare Solutions
Mumbai
11.2014 - 10.2016
- Handled high-volume accounts receivable for US-based healthcare providers.
- Focused on claim status follow-up, insurance verification, and payment posting.
- Ensured compliance with healthcare billing regulations and best practices.
Education
MBA - PGDM From Operations And Management
Welingar Institute of Management
Mumbai12-2023
Bachelor of Commerce - Accounts And Finance
Oriental College of Commerce And Management
Mumbai05-2015
Some College (No Degree) - Commerce
Central Railway College And Management
Mumbai04-2010
Skills
- Accounts Receivable (AR) Management
- Workers’ Compensation Claims (WC AR)
- WC Referrals & Authorization Coordination
- Claims Follow-Up & Denial Management
- Team Leadership & Staff Training
- Insurance Verification & Eligibility
- HIPAA Compliance & Confidentiality
- Customer Service & Client Relations
- Data Analysis & Reporting
- Medical Software (eg, Epic, Ecw, Imaging, GE Centricity)
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Marathi
Elementary
A2
Timeline
Team Leader
Teleperformance
05.2024 - Current
Team Leader
Gebbs Healthcare Solutions
10.2022 - 01.2024
Team Coach
Infinx Service PVT Ltd
04.2022 - 10.2022
Subject Matter Expert
Infinx Service PVT Ltd
12.2020 - 03.2022
Senior Account Receivable
Infinx service PVT Ltd
10.2016 - 11.2020
Account Receivables
Gebbs Healthcare Solutions
11.2014 - 10.2016
MBA - PGDM From Operations And Management
Welingar Institute of Management
Bachelor of Commerce - Accounts And Finance
Oriental College of Commerce And Management
Some College (No Degree) - Commerce
Central Railway College And Management