Chetan Sharma
Storage Admin level 3
Mumbai,MH
Summary
Experienced Storage Administrator Level 3 with over 9 years of proven expertise in designing, implementing, and managing enterprise storage solutions within dynamic IT environments. Adept at advanced storage administration, SAN switch management, data migration, and disaster recovery planning across platforms, including NetApp, HPE, Dell EMC, IBM, and Pure Storage. Known for strong analytical skills, problem-solving ability, and a client-focused approach to delivering reliable and scalable storage infrastructure. Highly adaptable and continuously upgrading technical knowledge to meet evolving industry standards. Committed to driving operational excellence and supporting business continuity through efficient storage management, and collaborative teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Storage Administrator – Level 3
NTT Global Data Centers & Cloud Infrastructure India Private Limited
Mumbai
09.2024 - Current
- Delivered advanced storage administration and support for enterprise environments utilizing NetApp ONTAP, SolidFire, HPE 3PAR, Dell EMC, IBM, Hitachi, Lenovo, Pure Storage, and Cisco/Brocade SAN switches.
- Led day-to-day operations, including storage provisioning, capacity management, zoning, LUN masking, and performance tuning, to ensure optimal system reliability and efficiency.
- Executed firmware upgrades, patch management, and system monitoring using industry-leading tools to maintain high availability and meet SLA targets.
- Performed comprehensive troubleshooting and root cause analysis of complex storage and SAN switch issues, escalating and resolving incidents with minimal business impact.
- Managed large-scale storage migrations and data migrations with zero or minimal downtime, coordinating across cross-functional IT and business teams.
- Conducted physical data center activities, including hardware installations, cabling management, rack deployments, and equipment audits, adhering to best practices and safety standards.
- Collaborated with internal teams and external clients to understand business requirements, provide technical guidance, and deliver customized storage solutions aligned with IT strategy.
- Developed and maintained detailed documentation for storage environments, processes, and operational procedures to support knowledge sharing and compliance audits.
- Ensured strict adherence to ITIL processes and change management protocols during all storage lifecycle activities.
Storage Administrator L2
WIPRO LTD
Mumbai
01.2023 - 09.2024
- Managed and configured HPE, Dell, and Hitachi storage systems, ensuring optimal performance and reliability.
- Conducted data migrations and implemented backup solutions to eliminate potential data loss risks.
- Collaborated with cross-functional teams to troubleshoot storage-related issues, and ensure seamless operations.
- Executed capacity planning and resource allocation, achieving 100% improvement in storage utilization efficiency.
Senior System Administrator L2
Wipro LTD
Mumbai
01.2022 - 08.2023
- Installed and configured software and hardware.
- Collaborated with customers to understand their needs, and provided excellent service.
- Resolved problems, improved operations, and delivered exceptional service.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Monitored performance and maintained systems according to requirements.
- Troubleshot issues and outages related to VM servers, storage, physical servers, and SAN switches.
- Ensured security through access controls, backups, and firewalls.
- Upgraded systems with new releases and models.
- Built an internal wiki with technical documentation, manuals, and IT policies.
- Created plans and communicated deadlines to complete projects on time.
- Managed application installation, modification, and decommissioning.
- Created patches and solutions to fix bugs in existing applications.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
- Acted as a VMware administrator with hands-on experience with version builds 5.5 and later.
- Troubleshot ESX issues related to storage, network, and performance.
- Managed Active Directory groups, users, and computer objects, as well as the AD Schema, DNS, and DHCP.
- Created and managed Group Policy Objects (GPO), including creation, troubleshooting, and management.
- Published resource objects from their OU hierarchy in Active Directory, as applicable.
- Provided support for Windows 2008, 2012, 2016, and 2019 Server, and troubleshooting.
- Loaded and deployed new VMs and Linux servers.
- Collaborated with engineers and project leads to implement new systems, policies, standards, and practices.
- Monitored and tuned systems to achieve optimum performance levels.
- Worked as a Backup Administrator and utilized the Commvault backup solution with disk and tape backup.
- Performed daily monitoring and management of the backup environment.
- Conducted problem management and incident correlation on recurring issues.
- Created and provided reports for backup and storage environments, including related activities and tasks.
- Created and updated documentation for backup environments, and served as an escalation point for all backup issues.
- Performed change management and incident management for backup and archiving infrastructure.
- Monitored alerts for VM and hardware-related issues with Ops Manager tools.
- Handled and managed storage-related tasks on HP 3PAR and Dell storage.
- Managed Windows cluster servers with SQL databases.
- Maintained and provided audit logs with tools such as AD Audit Plus and AD365.
- Managed and monitored Trend Micro Deep Security tools for server security.
- Troubleshot alerts, kept agents updated, and scanned servers for security threats on DSA Manager.
- Fixed vulnerabilities on servers after VAPT scans, with the support of the security team.
- Managed and maintained server inventory for VM servers, storage, and devices in the data center.
Senior System Administrator
Orbit Techsol PVT LTD
Mumbai
01.2020 - 01.2022
- Generated reports on network and systems performance, addressing downtime issues.
- Standardized job tasks and trained junior team members on industry best practices.
- Provided comprehensive training to optimize system maintenance and resolve recurring issues.
- Created patches and solutions for bug fixes in existing applications.
- Managed incidents and changes with in-depth knowledge of the Remedy tool.
- Installed and configured DHCP servers, added DNS, and administered Active Directory.
- Performed server and VM troubleshooting, disk space management, and DNS, DHCP maintenance.
- Configured and managed Windows servers (2003 to 2019) with various roles and features.
- Handled physical and VM server installation, maintenance, and OS upgrades.
- Experienced in clustering concepts, VMware vSphere, and Veritas NetBackup administration.
- Competent in Dell, HP, and IBM storage configuration and management.
- Managed Linux servers, Veritas NetBackup Ops Center, and server configurations.
- Monitored data center inventory, performed server installations, and replaced faulty parts.
- Provided remote support for server configuration globally, and resolved NetBackup issues.
- Prepared audit reports for NetBackup, Active Directory, and server access.
- Managed LIT and queries, configured VMware ESXi servers, and handled software installations.
System Administrator
Tata Consultancy Services
Mumbai
01.2016 - 01.2020
- Managed incidents and changes in ServiceNow, performed DHCP server installation and configuration, deployed DNS using Shell and Server Manager, executed additional DNS installations, administered Active Directory, and conducted user account and group management (create, modify, delete).
- Oversaw Application Management (installation, modification, uninstallation) and application patch management (enable, disable).
- Handled change requests and tasks, troubleshot server issues, and configured Domain Controller for Windows 2008, 2012, and 2016.
- Managed disk space, maintained DNS servers, and applied updates through group policy.
- Executed DNS and DHCP installation using PowerShell, created and decommissioned Windows servers (2008, 2008 R2), and planned and managed installations, maintenance, and OS upgrades.
- Configured roles and features on Windows servers, and modified, managed, and migrated virtual machines.
- Explored clustering concepts, delved into AWS learning, and gained expertise in VMware vSphere 6.5.
- Served as a Windows Server Administrator, Veritas NetBackup Administrator (7.7.3 and above), and Archer Vulnerability Risk Manager.
- Managed NetApp storage (version 8.2), Cisco application and server, Linux servers, Nagios, F5 application, Avocent, and Veritas NetBackup Ops Center.
- Handled VM creation and deletion.
Education
Secondary School Certificate -
Kamala High School
Mumbai01.2020
Bachelor of Commerce - Finance and Economic
Chetana H.S College of Commerce and Arts
Mumbai01.2015
Higher Secondary School - Accounting and S.P
S.G.M College of Commerce and Arts
Mumbai01.2012
Skills
- Storage administration: NetApp, HPE 3PAR, Dell EMC, Hitachi, IBM, Lenovo, Pure Storage, SolidFire, and On TAP
- San switch management: Cisco MDS, Brocade, HPE, and Dell switches — zoning, alias management, VSAN configuration, port monitoring, firmware upgrades, and multipathing
- Storage protocols: Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), iSCSI, NVMe over Fabrics (NVMe-oF)
- Data migration and backup solutions: Veritas NetBackup, Commvault, EMC Avamar, snapshot, and replication technologies (NetApp SnapMirror, HPE Remote Copy)
- Troubleshooting and problem resolution: root cause analysis, SAN fabric diagnostics, performance bottleneck identification
- Vendor management: hardware lifecycle management, escalation, vendor coordination
- Windows Server Administration: 2003 to latest versions, including clustering and failover
- VMware Administration: vSphere, ESXi, vRealize Operations 55, vSAN, Horizon
- Active Directory management: user/group management, GPOs, security policies
- Physical configuration and implementation: storage arrays, SAN switches, servers, cabling, rack, and stack
- Load balancer management: F5 BIG-IP, Citrix ADC (NetScaler)
- Citrix Workspace and Server Management: XenApp, XenDesktop
- Security tools: Trend Micro Deep Security, McAfee Antivirus, Arcon PAM, CyberArk
- Data Centre Management: Asset tracking, power/cooling monitoring, rack space planning
- Backup administration: Veritas NetBackup, Commvault, tape library configuration with encryption technologies
- Server expertise: HP, Dell, IBM, Lenovo, blade servers — deployment, firmware upgrades, diagnostics
- ITIL tools knowledge: ITSM, ServiceNow, Sapphire, Jira — incident, problem, and change management
- Tape library knowledge: installation, configuration, troubleshooting, encryption (LTO)
- Linux Server Configuration and Management: RHEL, CentOS, Ubuntu
- Audit tools: AD Audit Plus, Azure AD 365 monitoring
- Deep technical expertise: capacity planning, performance tuning, disaster recovery planning, data protection, and security
- Scripting and automation: PowerShell, Bash scripting, Python for automation of storage tasks and monitoring
- Documentation and reporting: creating SOPs, runbooks, change logs, and technical documentation
- Collaboration and communication: cross-team coordination, client-facing communications
- Adaptability and continuous learning: staying current with emerging storage and SAN technologies, certifications, and best practices
- Disaster recovery planning: DR site configuration, failover testing, RTO/RPO analysis
Certification
- TCS Internal Certificate - VMware, NetBackup and Windows WEB based training (2018)
- Green Belt - Internal training for project cost saving (2019)
- Fortinet - Reduce the Complexity of operation with the Fabric Management center (2022)
Languages
English, Hindi, and Marathi
Hobbies and Interests
Learning new technologies and software, cooking, and traveling
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying
Timeline
Storage Administrator – Level 3
NTT Global Data Centers & Cloud Infrastructure India Private Limited
09.2024 - Current
Storage Administrator L2
WIPRO LTD
01.2023 - 09.2024
Senior System Administrator L2
Wipro LTD
01.2022 - 08.2023
Senior System Administrator
Orbit Techsol PVT LTD
01.2020 - 01.2022
System Administrator
Tata Consultancy Services
01.2016 - 01.2020
Secondary School Certificate -
Kamala High School
Bachelor of Commerce - Finance and Economic
Chetana H.S College of Commerce and Arts
Higher Secondary School - Accounting and S.P
S.G.M College of Commerce and Arts
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