Chetan Vishwakarma
Credit Card & QR Sales, Service, escalation management & team management
Pune,Maharashtra
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Cluster Manager
Bajaj Finance Ltd.
Pune
09.2023 - Current
- Managing entire Maharashtra, Gujarat & Goa for DBS BFL credit card sales, services & escalations.
- 27 sales managers, 8 Area managers are there in my team.
- Delivering monthly 6000+ NCA every month.
- Along with NCA QR installation and onboarding I have done. I have onboarded close to 3500 QR.
- Health Rx is one of the cross sale product which i have delivered 20% penetration on NCA.
- EMI network card which is one of the core product of Bajaj finance and that is also a cross sale product for me. I am also delivering 40% EMI card month on month on all eligible customers.
- Bajaj Finance application installation, registration, wallet setup, UPI setup, wallet UPI setup is also our cross sale product.
- Giving customers good experience about product, process and benefits that's why our complaint percentage are almost equal to 0.5%. This is actually good control in retail business where complaints are so less.
- This happens actually because of regular training and feedback of front line executives and sales managers.
Cluster Manager
Bajaj Finserv Ltd.
04.2022 - 08.2023
- Managing 24 on roll employees & 70+ off role employees.
- Managing 2 states and 22 cities and also delivering 4500+ new account per month.
- Sales generation through call center leads and self-generated leads.
- Managing other cross sale products i.e., Health Rx & EMI Card.
- Educating customers and supporting in their problems regarding products and services.
- Documentation and legal formalities in creating new contacts.
- Managing sales as well as maintaining the customer’s feedback also for future aspects.
Senior Area Manager
Bajaj Finserv Ltd.
Nashik
06.2020 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Held weekly meetings with sales managers to identify techniques to overcome sales obstacles.
- Managed to open new markets for BFL credit card i.e., Jalgaon, Kolhapur, Solapur, Sangli, Amravati, Akola, Nanded.
- Worked with existing market like Pune, Nagpur, Nashik, Aurangabad.
- Managed daily operations of sales department generating 6000+ accounts monthly.
Area Manager
Bajaj Finance Ltd.
Nashik
03.2019 - 05.2020
- Managed a team of sales representatives in order to achieve maximum results.
- Monitored sales team performance and provided effective training to help each reach targets.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Analyzed sales data to determine areas of improvement for the organization.
Manager
Bajaj Finserv Ltd
Pune
12.2016 - 02.2019
- Started with 10 executives in Pune city with daily NCA of 50 average.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Tracked monthly sales to generate reports for business development planning.
Sales Executive
India Mart Intermesh Ltd
05.2016 - 11.2016
- Did open market sale
- Maintaining customer relationship so that we can get other references
- New customer acquisition
- Services after sales
- Creating new contacts for company.
Assistant Manager
Suggested Property Pvt. Ltd
12.2015 - 05.2016
- Did sales of new project as well as resale properties
- Customer service
- Converted clients from one project to other
- Did sale of pre-launched projects as well.
Assistant Manager
Kotak Mahindra Bank Ltd
02.2015 - 11.2015
- Worked for credit card portfolio
- Sales generation through existing data base and well as open market
- After sales service
- Sales of cross sale product i.e., One Assist.
Education
MBA - Marketing
Indira Global Business School
Pune05.2015
BBA - Marketing
Rajarshi School of Management & Technology
Varanasi05.2012
HSC - Maths
Nutan Shiksha Niketan Inter College
Ghazipur2009
SSC - Science
Kutir Inter College Chakkey
Jaunpur2006
Skills
- Market Research
- Direct Sales
- Persuasive Negotiations
- Sales Process
- Customer Satisfaction
- Goals and Performance
- CRM Software
- Retail Sales Customer Service
- Recruiting and Hiring
- Team management
- Mid expertise in MS excel, Power Point
Additional Information
Current Address- 202, B4, Rohan Ananta, Tathawade, opp JSPM college, Pune 411033, Maharashtra.
Date of Birth- 13th July 1992
Accomplishments
- Received Hero award for the FY 2022- 2023
- Received awards for the October 2022 month for all round performance.
Certification
- Received at least 4 certificates for QR onboarding.
- Received Hero certificate for FY 22-23.
- Received certificate of 7 years completion in Bajaj Finance Ltd.
Affiliations
- Usually takes initiative to start new process.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Senior Cluster Manager
Bajaj Finance Ltd.
09.2023 - Current
Cluster Manager
Bajaj Finserv Ltd.
04.2022 - 08.2023
Senior Area Manager
Bajaj Finserv Ltd.
06.2020 - 03.2022
Area Manager
Bajaj Finance Ltd.
03.2019 - 05.2020
Manager
Bajaj Finserv Ltd
12.2016 - 02.2019
Sales Executive
India Mart Intermesh Ltd
05.2016 - 11.2016
Assistant Manager
Suggested Property Pvt. Ltd
12.2015 - 05.2016
Assistant Manager
Kotak Mahindra Bank Ltd
02.2015 - 11.2015
MBA - Marketing
Indira Global Business School
BBA - Marketing
Rajarshi School of Management & Technology
HSC - Maths
Nutan Shiksha Niketan Inter College
SSC - Science
Kutir Inter College Chakkey