Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Affiliations
Languages
Timeline
Manager
Chetan Vishwakarma

Chetan Vishwakarma

Credit Card & QR Sales, Service, escalation management & team management
Pune,Maharashtra

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Cluster Manager

Bajaj Finance Ltd.
Pune
09.2023 - Current
  • Managing entire Maharashtra, Gujarat & Goa for DBS BFL credit card sales, services & escalations.
  • 27 sales managers, 8 Area managers are there in my team.
  • Delivering monthly 6000+ NCA every month.
  • Along with NCA QR installation and onboarding I have done. I have onboarded close to 3500 QR.
  • Health Rx is one of the cross sale product which i have delivered 20% penetration on NCA.
  • EMI network card which is one of the core product of Bajaj finance and that is also a cross sale product for me. I am also delivering 40% EMI card month on month on all eligible customers.
  • Bajaj Finance application installation, registration, wallet setup, UPI setup, wallet UPI setup is also our cross sale product.
  • Giving customers good experience about product, process and benefits that's why our complaint percentage are almost equal to 0.5%. This is actually good control in retail business where complaints are so less.
  • This happens actually because of regular training and feedback of front line executives and sales managers.

Cluster Manager

Bajaj Finserv Ltd.
04.2022 - 08.2023
  • Managing 24 on roll employees & 70+ off role employees.
  • Managing 2 states and 22 cities and also delivering 4500+ new account per month.
  • Sales generation through call center leads and self-generated leads.
  • Managing other cross sale products i.e., Health Rx & EMI Card.
  • Educating customers and supporting in their problems regarding products and services.
  • Documentation and legal formalities in creating new contacts.
  • Managing sales as well as maintaining the customer’s feedback also for future aspects.

Senior Area Manager

Bajaj Finserv Ltd.
Nashik
06.2020 - 03.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Held weekly meetings with sales managers to identify techniques to overcome sales obstacles.
  • Managed to open new markets for BFL credit card i.e., Jalgaon, Kolhapur, Solapur, Sangli, Amravati, Akola, Nanded.
  • Worked with existing market like Pune, Nagpur, Nashik, Aurangabad.
  • Managed daily operations of sales department generating 6000+ accounts monthly.

Area Manager

Bajaj Finance Ltd.
Nashik
03.2019 - 05.2020
  • Managed a team of sales representatives in order to achieve maximum results.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Analyzed sales data to determine areas of improvement for the organization.

Manager

Bajaj Finserv Ltd
Pune
12.2016 - 02.2019
  • Started with 10 executives in Pune city with daily NCA of 50 average.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Tracked monthly sales to generate reports for business development planning.

Sales Executive

India Mart Intermesh Ltd
05.2016 - 11.2016
  • Did open market sale
  • Maintaining customer relationship so that we can get other references
  • New customer acquisition
  • Services after sales
  • Creating new contacts for company.

Assistant Manager

Suggested Property Pvt. Ltd
12.2015 - 05.2016
  • Did sales of new project as well as resale properties
  • Customer service
  • Converted clients from one project to other
  • Did sale of pre-launched projects as well.

Assistant Manager

Kotak Mahindra Bank Ltd
02.2015 - 11.2015
  • Worked for credit card portfolio
  • Sales generation through existing data base and well as open market
  • After sales service
  • Sales of cross sale product i.e., One Assist.

Education

MBA - Marketing

Indira Global Business School
Pune
05.2015

BBA - Marketing

Rajarshi School of Management & Technology
Varanasi
05.2012

HSC - Maths

Nutan Shiksha Niketan Inter College
Ghazipur
2009

SSC - Science

Kutir Inter College Chakkey
Jaunpur
2006

Skills

  • Market Research
  • Direct Sales
  • Persuasive Negotiations
  • Sales Process
  • Customer Satisfaction
  • Goals and Performance
  • CRM Software
  • Retail Sales Customer Service
  • Recruiting and Hiring
  • Team management
  • Mid expertise in MS excel, Power Point

Additional Information

Current Address- 202, B4, Rohan Ananta, Tathawade, opp JSPM college, Pune 411033, Maharashtra.

Date of Birth- 13th July 1992

Accomplishments

  • Received Hero award for the FY 2022- 2023
  • Received awards for the October 2022 month for all round performance.

Certification

  • Received at least 4 certificates for QR onboarding.
  • Received Hero certificate for FY 22-23.
  • Received certificate of 7 years completion in Bajaj Finance Ltd.

Affiliations

  • Usually takes initiative to start new process.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

Timeline

Senior Cluster Manager

Bajaj Finance Ltd.
09.2023 - Current

Cluster Manager

Bajaj Finserv Ltd.
04.2022 - 08.2023

Senior Area Manager

Bajaj Finserv Ltd.
06.2020 - 03.2022

Area Manager

Bajaj Finance Ltd.
03.2019 - 05.2020

Manager

Bajaj Finserv Ltd
12.2016 - 02.2019

Sales Executive

India Mart Intermesh Ltd
05.2016 - 11.2016

Assistant Manager

Suggested Property Pvt. Ltd
12.2015 - 05.2016

Assistant Manager

Kotak Mahindra Bank Ltd
02.2015 - 11.2015

MBA - Marketing

Indira Global Business School

BBA - Marketing

Rajarshi School of Management & Technology

HSC - Maths

Nutan Shiksha Niketan Inter College

SSC - Science

Kutir Inter College Chakkey
Chetan VishwakarmaCredit Card & QR Sales, Service, escalation management & team management