CHETAN PARMAR
Noida
Summary
Results-driven Senior Customer Relationship Officer with a strong track record of managing client engagement, driving sales performance, and improving customer satisfaction across international markets. Experienced in handling end-to-end customer lifecycle, including lead management, conversion, and post-sales support. Skilled in data analysis, conflict resolution, and strategic planning to enhance operational efficiency and achieve business targets. Known for strong communication, adaptability, and the ability to build lasting customer relationships in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Customer Relationship Officer
GEDU
Noida, Uttar Pradesh
11.2022 - Current
- Managed end-to-end student recruitment and admissions for international education brands, including Schiller International University, English Path, and GBS Dubai, promoting programmes across global markets.
- Handled multi-country operations for English Path across the UK, Ireland, Germany, Canada, Australia, France, Dubai, and Malta, ensuring consistent lead management and conversion strategies.
- Led and mentored sales and admissions teams to achieve monthly and quarterly enrolment targets, driving performance through structured coaching and KPI tracking.
- Designed and executed data-driven sales strategies to improve lead conversion, student engagement, and overall enrolment growth.
- Conducted market research to identify student preferences, emerging trends, and competitive positioning across international education markets.
- Analysed campaign and pipeline data to evaluate performance, optimise outreach strategies, and improve ROI on student acquisition efforts.
- Supervised and supported junior team members in daily operations, ensuring adherence to quality standards, best practices, and student counselling.
- Planned and executed promotional activities, including seminars, webinars, and education fairs, to enhance brand visibility and generate qualified leads.
- GEDU Global is an education provider that offers innovative solutions to the global educational system.
- Courses & Certifications Offered: Provided guidance and counselling on a comprehensive portfolio of academic and professional programmes, including undergraduate degrees such as BSc in International Business, International Marketing, International Hospitality and Tourism Management, Computer Science, Business Analytics, and Applied Mathematics and Artificial Intelligence. Advised students on postgraduate programmes, including MA in International Relations and Diplomacy, MS in Global Finance, MS in Digital Marketing and E-commerce, and MBA in General and International Business. Additionally, supported enrolments in diploma programmes across Business and Management, Digital Technologies (Artificial Intelligence and Cyber Security), Information Technology, Healthcare Management, and Construction Management, along with globally recognised professional certifications such as ACCA (Association of Chartered Certified Accountants). Also facilitated language training programmes in English, French, and Spanish to support academic, professional, and immigration requirements.
Assistant Manager
Halcom Marketing
Noida, Uttar Pradesh
06.2017 - 11.2022
- Led and managed a team of 40-45 sales and process executives handling US-based financial services, including Mortgage Refinance, Reverse Mortgage, Debt Settlement, and Merchant Cash Advance (MCA), ensuring achievement of daily, weekly, and monthly targets.
- Provided ongoing training, coaching, and performance support to enhance team productivity, conversion rates, and overall efficiency.
- Managed lead distribution and data allocation strategies to ensure optimal utilization of prospects and improved sales outcomes.
- Developed and maintained performance reports (MIS), tracking key metrics to monitor team effectiveness and identify areas for improvement.
- Conducted regular weekly and monthly reviews to evaluate progress, address challenges, and align team efforts with organizational goals.
- Implemented and optimized processes for customer account management and lead generation, resulting in improved workflow efficiency and higher quality conversions.
- Offers different kinds of services, such as Lead Generation, Host G Post Leads and Digital marketing.
Team Leader
Eduwizards
Noida, Uttar Pradesh
03.2016 - 03.2017
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established in the year 2007 and listed under Home Tutors in Noida.
Education Counselor
Meritnation.com
New Delhi
04.2015 - 01.2016
- Developed and implemented a guidance curriculum to support students' academic, career, and social-emotional development.
- India's 1st online learning platform for school students with over 2.5 crore students across CBSE, ICSE, and leading state boards.
Education
Bachelor of Arts - Journalism and Mass Communication
Guru Jambheshwar University of Science & Technology
Hisar03-2015
Senior Secondary -
Modern School
03-2009
High School -
Uttarakhand Public School
India03-2007
Skills
- Team Leadership & Individual Contribution
- People Management & Coaching
- Stakeholder Management
- Escalation Handling & Conflict Resolution
- Student Counseling & Admissions Consulting
- Client Management
- Revenue Growth
- Relationship Management
- Pipeline & Funnel Management
- Event Planning & Execution
- Seminar & Education Fair Coordination
- Audience Engagement & Presentation Skills
Accomplishments
- Awarded annual top performer in Sales at Gedu.
- Awarded top performing team 4 times at Halcom.
- Awarded as rising star at Meritnation.
Languages
Hindi
English
Timeline
Senior Customer Relationship Officer
GEDU
11.2022 - Current
Assistant Manager
Halcom Marketing
06.2017 - 11.2022
Team Leader
Eduwizards
03.2016 - 03.2017
Education Counselor
Meritnation.com
04.2015 - 01.2016
Bachelor of Arts - Journalism and Mass Communication
Guru Jambheshwar University of Science & Technology
Senior Secondary -
Modern School
High School -
Uttarakhand Public School