Chetna Singh Gulati
Assistant Manager - Learning & Development, Indian Designer Cohort
Summary
Dynamic Learning and Development professional with a proven track record at Reliance Brands Limited, specializing in luxury fashion retail. Adept at designing and delivering impactful e-learning, soft skills, and customer experience training across premium designer wear brands. Successfully led the development of a luxury brand training cohort, aligning training initiatives with brand DNA, clienteling standards, and regional retail goals. Known for enhancing employee engagement and service excellence through immersive, brand-centric learning journeys. Skilled in collaborating with cross-functional stakeholders and external partners to foster a culture of continuous learning and performance improvement. Open to relocation and eager to contribute to the growth of a globally recognized luxury retail brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager - Learning and Development
Reliance Brands Limited
04.2022 - Current
- Organized annual talent review meetings aimed at identifying high-potential employees for accelerated career progression plans.
- Delivered engaging training sessions using a variety of instructional techniques, ensuring optimal information retention and skill acquisition among participants.
- Enhanced employee engagement by designing and implementing interactive learning modules.
- Piloted a successful job rotation program allowing employees to gain diverse experience across multiple roles within the company.
- Mentored junior team members in instructional design techniques, contributing to their growth as efficient trainers within the organization.
- Established partnerships with external training providers to enhance the organization''s learning resources and capabilities.
- Championed a culture of continuous professional development within the organization by creating incentives for employees to pursue further education opportunities.
- Designed comprehensive assessment tools to measure the effectiveness of training interventions on individual and organizational levels.
- Developed tailored training programs for various departments, increasing cross-functional collaboration and understanding.
Customer Service Manager
Ritu Kumar
11.2016 - 03.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
High School Diploma -
Holy Child Sr Sec School
New Delhi, India 04.2001 -
Skills
E-learning design
Accomplishments
Designed and launched Sitara, a career progression program enabling Assistant Store Managers to transition into Store Manager roles; fostered internal talent development, increased leadership readiness, and strengthened succession planning within luxury retail operations.
Certification
Certified Training and Development Professional
Swimming, Yoga, Reading, Content Creation, Photography
Passionate about holistic well-being and creativity. I also engage in swimming and yoga for focus and balance, while pursuing storytelling through reading, content creation, and lifestyle photography.
Timeline
Certified Training and Development Professional
04-2025
Assistant Manager - Learning and Development
Reliance Brands Limited
04.2022 - Current
Customer Service Manager
Ritu Kumar
11.2016 - 03.2022
High School Diploma -
Holy Child Sr Sec School
04.2001 -
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