Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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CHHAVI AKHOURI

Bangalore

Summary

Strategic Debt Recovery and compliance specialist with 5+ years of experience, currently expanding expertise in Business Management at IIM Kozhikode. Proficient in innovative skip tracing, negotiation, and mentorship, consistently surpassing revenue targets. Distinguished as a Top 3 performer in the South Zone (FY 2022) and achieved the highest position in the Pan India Contest - Lakshya Jeet Kaa - Credit Card. Renowned for driving operational excellence, fostering collaborative team dynamics, and delivering exceptional client satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

6
6
years of professional experience

Work History

Deputy Manager

ICICI Bank
07.2018 - Current
  • Manage and develop team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives
  • Pioneered successful negotiations for debt recovery through diverse channels, boasting a high success rate and garnering positive customer feedback
  • Mentored and onboarded new team members, providing insights into scripts, services, and collection strategies, resulting in swift integration and sustained high productivity
  • Engage third party vendor and associated with Escalations functional area for escalated customer
  • Elevated customer service on collection calls, maintaining composure and professionalism to enhance overall customer satisfaction
  • Conducted in-depth analysis of customer financial data, resolving disputes and researching cases weekly with precision and efficiency
  • Make decisions and resolve issues regarding internal and external client complaints
  • Resolved conflicts with finesse, utilizing strong interpersonal and communication skills to uphold positive working relationships
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • Hiring and providing training to vendors and new joinee regarding compliance and policies of bank
  • Key Achievements: Consistently ranked among Top 3 performers in South Zone for FY 2022, showcasing dedication and excellence in debt recovery strategies
  • Achieved highest position as Topper in Pan India Contest - Lakshya Jeet Kaa - Credit Card, demonstrating exceptional skills and knowledge in the field.

Education

Professional certification in Business Management - Business Management

IIM Kozhikode
Kozhikode
09.2024

Master of Business Administration (Finance) - Finance

IEC University
Himachal Pradesh
07.2017

Diploma: Banking And Finance - Banking And Financial Support

Manipal School of Banking And Finance
Bangalore
11.2018

Bachelor of Business Administration (Human Resource) - Human Resource

Patna University
Patna
05.2015

Skills

  • Debt Recovery Strategies
  • Skip Tracing
  • Foreclosure and Repossession Processes
  • Fair Debt Collection Practice Act Compliance
  • Financial Data Analysis
  • Negotiation Techniques
  • Customer Service Excellence
  • Conflict Resolution
  • Revenue Generation
  • Performance Metrics Tracking
  • Leadership
  • Mentorship
  • Team Collaboration
  • Communication
  • Adaptability
  • Problem-Solving
  • Time Management
  • Professionalism
  • Interpersonal Skills
  • Customer-Centric Approach

Personal Information

Title: Debt Recovery Specialist

Timeline

Deputy Manager

ICICI Bank
07.2018 - Current

Professional certification in Business Management - Business Management

IIM Kozhikode

Master of Business Administration (Finance) - Finance

IEC University

Diploma: Banking And Finance - Banking And Financial Support

Manipal School of Banking And Finance

Bachelor of Business Administration (Human Resource) - Human Resource

Patna University

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CHHAVI AKHOURI