TIYASHA ACHARYA
BELGHARIA
Summary
Dynamic professional with extensive experience at VGM CONSULTANTS PVT LTD, excelling in team management and debt recovery strategies. Proven track record in optimizing processes and enhancing performance metrics, leading teams of over 100. Adept at financial analysis and fostering customer relationships, driving significant improvements in recovery outcomes.
Overview
9
9
years of professional experience
Work History
Deputy Manager Collection Process
VGM CONSULTANTS PVT LTD
kolkata
07.2024 - Current
- Promoted as Deputy Manager through IJP handling a team of 100 Tele-callers, 5 Team Leaders and 1 Assistant Manager.
- Processes handled - L&T Farm loan Bucket X, L&T FCL Matured Write Off, Integro Write Off, IDFC Bank Bucket X, Axis Bank PL & Credit Card Write Off & MFI Write Off & NPA
Assistant Manager Collection Process
VGM CONSULTANTS PVT LTD
Kolkata
09.2022 - 07.2024
- Promoted through IJP as Assistant Manager given a team of 104 Tele-callers & 4 Team Leaders
- Processes handled - HDFC PL Write Off, L&T Two Wheeler Higher buckets, Bajaj FinServ Two Wheeler Bucket X & NPA Write Off, Paytm Write Off.
Team Leader
VGM CONSULTANTS PVT LTD
kolkata
08.2020 - 09.2022
- Promoted through IJP as Team Leader handling Debt recovery of Bucket X of Hero Fincorp.
- Moved to ICICI PL Bucket X, Also handled HDFC Bank PL write Off & L&T Finance Two Wheeler High bucket
Collection Executive
VGM CONSULTANTS PVT LTD
Kolkata
10.2018 - 07.2020
- Outbound Tele-calling for Debt recovery of SIDBI Process.
- Debt recovery for ICICI Credit card Higher buckets
Customer Service Representative
PECON SOFTWARE LTD
Kolkata
07.2017 - 09.2018
- Inbound Tele-caller handling Customers queries and complaints of SAHAJ Process.
Education
B.A -
W.B.C.S.U
12-2020
H.S -
W.B.C.H.S.E
12-2016
Madhyamik -
W.B.B.S.E
12-2014
Skills
- Team management
- Debt recovery strategies
- Financial analysis
- Process optimization
- Performance metrics
- Customer relationship management
Languages
- Hindi
- English
- Bengali
Personal Information
- Date of Birth: 03/25/98
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby declare that the aforesaid particulars are true to the best of my knowledge and belief.
Father's Name
Lt. Amar Acharya
Other Qualifications
- GOOD KNOWLEDGE IN EXCEL
- DRA CERTIFICATE FROM IIBF
Timeline
Deputy Manager Collection Process
VGM CONSULTANTS PVT LTD
07.2024 - Current
Assistant Manager Collection Process
VGM CONSULTANTS PVT LTD
09.2022 - 07.2024
Team Leader
VGM CONSULTANTS PVT LTD
08.2020 - 09.2022
Collection Executive
VGM CONSULTANTS PVT LTD
10.2018 - 07.2020
Customer Service Representative
PECON SOFTWARE LTD
07.2017 - 09.2018
B.A -
W.B.C.S.U
H.S -
W.B.C.H.S.E
Madhyamik -
W.B.B.S.E