Mr. Ashish
New Delhi
Summary
Dedicated Deputy Manager with over 12 years of experience in managing and improving collection processes. Proficient in developing strategies to reduce outstanding debts and increase collection rates. Skilled in analyzing delinquent accounts, negotiating payment plans, and overseeing a team of collectors. Proven ability to meet collection targets while maintaining high levels of customer satisfaction. Adept at leveraging data and technology to streamline collection efforts and improve efficiency. Strong communication and leadership skills with a track record of successfully resolving complex collection issues.
Overview
13
13
years of professional experience
Work History
Deputy Collection Manager
Muthoot Fincorp Limited
Delhi/NCR
01.2011 - 01.2024
- Handle 12 collection officers for mortgage collection
- Handling the count for more than 450 cases, also handling customer escalation matrix
- Adhered the RBI guidelines & achieved excellent targets in across buckets in all the clusters
Global Services
Global Services
Delhi/NCR
11.2020 - 06.2021
- Working in all buckets (Muthoot fincorp- Business loan, Muthoot TW loan, L&T TW, Bajaj Consumer loan) collections
Senior Team Leader
CSC Financial Services Private Limited
01.2014 - 01.2018
- 4 Year working with Vodafone collection process as a Team Leader
Team Leader
Vodafone
Delhi NCR
01.2012 - 01.2014
- 1 Year working from 2012- To 2013 with Vodafone Collection Process as Assistant Team Leader
- 1 Year working from 2013- To 2014 with Vodafone Collection Process as Team Leader
- Achievement of collections target
- Team Handling
- Complaints Management
- Accomplished Subject Matter Expert in Collections
- Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner
- Adept at gathering requirements and grooming team members and constantly motivating them to perform effectively
Education
BBA -
HIMT
01.2016
12th -
CBHE
01.2013
10th -
NIOS
01.2011
Skills
- Team Management
- Project Management
- Public Relations
- Teamwork
- Global Services
- Process Manager-TW/PL/BL/CD/LAP
- Loans - Delhi/NCR
- Time Management
- Leadership
- Critical Thinking
- Strong communication
- Collaboration
Languages
- Hindi
- English
Personal Information
- Date of Birth: 12/07/87
- Nationality: Indian
- Marital Status: Married
Roles And Responsibilities
- Achievement of collections target
- Team Handling
- Complaints Management
- Accomplished Subject Matter Expert in Collections
- Strong communication, collaboration & team building skills
- Adept at gathering requirements and grooming team members
Timeline
Global Services
Global Services
11.2020 - 06.2021
Senior Team Leader
CSC Financial Services Private Limited
01.2014 - 01.2018
Team Leader
Vodafone
01.2012 - 01.2014
Deputy Collection Manager
Muthoot Fincorp Limited
01.2011 - 01.2024
BBA -
HIMT
12th -
CBHE
10th -
NIOS
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