CHINGLEMBA NEPRAM
New Delhi
Summary
Accomplished Technical Support Executive with over two years at Teleperformance, specializing in Adobe applications. Excelled in providing exceptional customer support and resolving complex technical issues, leveraging skills in technical troubleshooting and remote support. Demonstrated expertise in operating systems and a proven ability to train peers, significantly enhancing team capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Executive
Teleperformance
08.2022 - Current
- Two years of experience with Teleperformance as a Technical Support Executive for Adobe.
- Provided technical support to customers via phone, email, and online chat.
- Conducted remote sessions using remote access tools to investigate system errors.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
Education
MCA -
ITM University
GWALIOR01.2020
BCA - Maharshi Dayanand University
S.D. Mewat Institute of Technology & Management
Rothak01.2018
12th -
Brajalal Institute of Science
01.2012
10th -
Catholic School Canchipur
01.2010
Skills
- Customer support
- Technical troubleshooting
- Operating systems
- Remote support
- Troubleshooting
- Training and mentoring
- Application support
- Network configuration
- Escalation management
Certification
- Hardware & Networking
- Cyber Security
- Ethical Hacking
Languages
- English
- Hindi
- Meiteilon
Personal Information
- Date of Birth: 02/07/94
- Gender: Male
- Nationality: Indian
Affiliations
- C++
- Java
- Python
- Windows
- Linux
- MySQL
- MS Office
Languages
English
First Language
Hindi
Proficient (C2)
C2
Meiteilong
Proficient (C2)
C2
Accomplishments
- AHT star of the month for Adobe TS.
- Best performer in CSAT for Adobe TS.
Timeline
Technical Support Executive
Teleperformance
08.2022 - Current
MCA -
ITM University
BCA - Maharshi Dayanand University
S.D. Mewat Institute of Technology & Management
12th -
Brajalal Institute of Science
10th -
Catholic School Canchipur
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