Chinmay Patil

Client Name - Reliance Nippon Life Insurance Company

• Provided excellent customer support by addressing user inquiries and troubleshooting complex technical problems.
• Streamlined processes for increased efficiency by implementing automated monitoring tools for applications.
• Coordinated efforts between IT departments and stakeholders in order to effectively prioritize, schedule, and resolve support requests according to established guidelines.
• Contributed to successful onboarding of new support team members by providing mentorship, guidance, and hands-on training as needed.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.