CHINMAYI C

• Lead content strategy and authoring for PayPal Subscriptions, including setting up a sample app, testing integration workflows, adding JavaScript code samples and API cURL calls, creating sequence diagrams, and documenting business use cases.
• Contributed to content delivery for small features like L2/L3 data expansion in Europe and doc bug fixes.
• Drove content migration from GitHub to the in-house Enterprise Content Management (ECM) system and collaborated with engineers and product owners to enhance the platform.
• Led efforts to revamp the PayPal writing style guide and ECM design guide.

Product: Salesforce Loyalty, Consumer Goods, and Industries Integrations

• Documentation of SDK, REST APIs, Salesforce Invocable Actions, and metadata types.
• Creation of UI text and help documentation for Salesforce Industries Integrations.
• Documentation of Apex (Salesforce's proprietary programming language) classes.
• Developed a Perl script to automate the generation of XML DITA topics for REST APIs, which resulted in a 40% increase in productivity.
• Design and implementation of an overview page template for API documentation across Salesforce Industries Clouds.
• Conducted competitor analysis and recommended improvements for a better API documentation reading experience, including the integration of API trial playground, a multi-pane layout, and short videos.
• Consistently enriched API documentation by incorporating relevant business use cases.
• Contributed to API testing efforts, identifying and addressing customer-impacting bugs early in the release cycle.
• Engaged in the development of sprint dashboards and facilitated daily scrum calls.
• Provided mentorship to new team members, ensuring their rapid onboarding and integration into the workflow.

Work sample: https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/gamification_sdk.htm

Product: Red Hat OpenShift Container Platform

• Involved in the documentation of new product features.
• Addressed critical documentation bugs and crafted installation/troubleshooting procedures.
• Contributed to the improvement of the official OpenShift documentation.

Work sample: An overview page - https://docs.openshift.com/containerplatform/ 4.7/nodes/index.html

Project: Resource Aggregator for ODIM

• Independently crafted a comprehensive set of four documents, encompassing an API Reference and User Guide, Technical Solution Brief, Getting Started Guide, and Release Notes.
• Produced content in Markdown format within the context of an open-source GitHub repository, proficiently utilizing Git in the documentation process.
• Actively contributed to quality assurance initiatives by identifying functional and user-related issues.
• Explored diverse API documentation tools and developed the API Reference Guide document using Slate.
• Collaborated closely with both onshore and offshore product management teams to ensure the documents aligned with the intended business value.

Work sample: https://github.com/ODIM-Project /ODIM/tree/main/docs

Projects: P&G Instore Touch Application, American Airlines Flight Attendant Reports Application

• Involved in documentation of UI texts, Use cases, and how-to guides.
• Comprehending and converting business requirements into technical specifications, articulating them in a well-structured and concise manner.
• Participating in code documentation and crafting Release Notes and knowledge transfer documents.
• Reviewing and editing existing application-related documents to ensure a logical flow of information and grammatical accuracy.

Project: Patient Engagement POC

Involved in requirement gathering and end-to-end mobile application development.