KRISHNAKALI KANJILAL
Hyderabad
Summary
Dynamic content specialist with a solid 9-year background in product innovation, marketing, and user experience content. Skilled in stakeholder management and teamwork, facilitating successful project outcomes. Quick learner with a proven ability to adapt to new tools and methodologies. Focused on creating content that drives user engagement and supports business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Technical Writer
ServiceNow
03.2024 - Current
- Contributed to the roadmap, strategy, and development of B2B SaaS product to enable employee communication and engagement, increasing positive user feedback by 70% for SN's employee and HR portals in an agile environment.
- Conducted competitive analysis of SN's employee portal, analyzed possible areas of AI-integration, leading to a major overhaul of Employee Center.
- Created Information Architecture (IA) for product support documentation, optimizing design and product development timeline by 7% through usability tests and Bug Bashes.
- Leveraged JIRA, SN-internal project management tools to manage release cycles and off-cycle requests for industry-leading projects that has earned top dollars.
Senior Technical Writer
ServiceNow
10.2021 - 02.2024
- Led customer calls/onsite with product managers and EX partners to gain insight on usability and scope of improvement in line with the go-to-market strategies, increasing adoption by 30%.
- Executed priority projects on product positioning documentation, boosting premium paying customers by 40%.
- Studied market trends and user feedback analytics, extrapolated data in Excel to understand customer needs, created storyboards to create narratives out of data, and presented key insights to management and stakeholders, leading to consistent QoQ growth for 3 years.
Technical Writer, Associate (FTE & CWF)
Qualcomm
06.2019 - 09.2021
- Organized document versions using Git, ensuring seamless version control and collaboration, enhancing team efficiency.
- Created Information Architecture (IA) for product support documentation, optimizing design and product development timelines, resulting in a 7% improvement in efficiency.
- Facilitated stakeholder communication and alignment, ensuring project goals were met and enhancing overall project success.
Associate Content Lead/Editor
9Flights Services Pvt. Ltd.
02.2019 - 06.2019
- Managed editorial calendar to ensure timely delivery of content across platforms, boosting SEO optimization and increasing CTR by 30%.
Copy Editor
MySmartPrice Web Technologies
08.2018 - 01.2019
- Led a team of writers, enhancing content quality and alignment with product goals, boosting website traffic by 15% in a quarter.
Sub-Editor/News Producer at Reuters Desk
Asian News International (ANI)
10.2017 - 06.2018
- Created video packages of news stories from the subcontinent for the international audience; Conducted ground reporting locally.
Trainee Sub-Editor
The Pioneer
04.2017 - 09.2017
- Picked editorial topics, style formatting, and was responsible for the publishing cycle of the daily editorial pages.
Education
Post-Graduate Certificate - Strategic Product Management
Indian Institute of Management Visakhapatnam
Post Graduate Diploma - Mass Communication, English Journalism
Indian Institute of Mass Communication
Bachelor of Arts (B.A. Hons) - English Literature
University of Calcutta
Skills
- Analytics & problem solving
- Content creation
- Persona creation
- Responsive design
- Journey mapping
- Adaptability
- Storyboarding
- Product management
- SEO optimization
- Release notes writing
- Indexing and cross-referencing
- Stakeholder communication
- Effective communication
- Information architecture
- Usability testing
- Documentation management
- Content strategy
Certification
- ChatGPT and AI Tools workshop - Be 10x
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- New Product Development & Management, IIT Delhi
- Product Management, Building product roadmap, Product Marketing Foundation, LinkedIn Learning
- Artificial Intelligence (AI) for Agile Professional, World of Agile
- PMP Certification Training Course, SimpliLearn
- International Certified Career Coach Foundation, Career Development Alliance
- Coaching Mastery, Success Gyan
Languages
- English - Native or Bilingual Proficiency
- Hindi - Native or Bilingual Proficiency
- Bengali - Native or Bilingual Proficiency
- German - Elementary Proficiency
Timeline
Staff Technical Writer
ServiceNow
03.2024 - Current
Senior Technical Writer
ServiceNow
10.2021 - 02.2024
Technical Writer, Associate (FTE & CWF)
Qualcomm
06.2019 - 09.2021
Associate Content Lead/Editor
9Flights Services Pvt. Ltd.
02.2019 - 06.2019
Copy Editor
MySmartPrice Web Technologies
08.2018 - 01.2019
Sub-Editor/News Producer at Reuters Desk
Asian News International (ANI)
10.2017 - 06.2018
Trainee Sub-Editor
The Pioneer
04.2017 - 09.2017
Post-Graduate Certificate - Strategic Product Management
Indian Institute of Management Visakhapatnam
Post Graduate Diploma - Mass Communication, English Journalism
Indian Institute of Mass Communication
Bachelor of Arts (B.A. Hons) - English Literature
University of Calcutta