Salesforce
Punya Pradeep
Lead Technical Writer
Bengaluru
Summary
I've been working for for technical documentation deliverables for more than 11 years. I'm holding the expertise in managing multiple product lines for documentation deliverables and handling collaborations with multiple cross-functional teams across the globe.
My specialty is to understand the current market and customer requirements, and enhance customer engagement by implementing cutting-edge technologies into the process.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Staff Technical Writer
ServiceMax Technologies
Bengaluru
2020.05 - Current
- Managing multiple product lines for successful documentation deliverables for each release cycle.
- Participating actively in managing deliverables as well as writing during critical situations.
- Working in advanced agile product development environment in collaboration with multiple cross-functional teams across globe.
- Showcasing documentation efforts to senior leadership team for transparency and visibility
- Enhancing documentation process by implementing cutting-edge technologies into the deliverables
Senior Technical Writer
HotelHub LLP
Bengaluru
2019.08 - 2020.05
- Attending daily scrum meetings, weekly sprint review meetings, and sprint planning meetings to get all insights about the product development.
- Creating, updating, and reviewing user guides, installation guides, API guides, release notes, and videos for assisting product releases.
- Tracking issues and bugs in JIRA for analyzing the document impacts of the respective items, and then updating and sharing the latest documents with the stakeholders.
Deputy Manager (Process Specialist)
Vodafone India Services Pvt. Ltd.
Bengaluru
2016.08 - 2019.08
- Writing – Developing process documents (L1, L2, L3, L4 & L5) and publishing in QMS as per ISO standards.
- SharePoint Administration – Developing and managing SharePoint sites for various processes.
- ARIS Process Designer – Developing process flows (L1, L2, L3 & L4) in ARIS and publishing in QMS as per ISO standards.
- Process Improvement/ Change Management – Identifying change in the processes and taking it forward to Change Advisory Board (CAB) for approval, and then supporting the change manager for successful implementation.
- Process Automation – Developing Nintex for workflow automation.
Senior Technical Writer
Cisco
Bengaluru
2015.06 - 2016.08
- Developing various software documents such as user guides, admin guides, installation guides, release notes for various products.
- Developing online help files and context sensitive help files for its products.
- Developing short videos to embed them within the product for better know-how on the features.
- Following Agile SDLC for end-to-end delivery of its products, which included attending daily scrum meetings, sprint planning meetings, following Rally for tracking Use Cases.
- Reviewing documents periodically for up-to-date contents and accuracy.
Senior Technical Writer
NetApp
Bengaluru
2014.10 - 2015.04
- Developing user guides and admin guides for STS in Wiki & Brewery.
- Developing Release Notes for different types of product releases, such as hot fix and patch release.
- Developing newsletters and announcements for any major product updates.
- Carrying out UAT to check product functionality in compliance with the written documents.
Senior Technical Author
Alten India Pvt. Ltd.
Bengaluru
2011.01 - 2014.10
- Developing product documents as per stakeholders’ requirements, such as user guides, admin guides, installation guides, component maintenance manuals, illustrated catalogues.
- Managing employees in terms of their day-to-day activities as well as their workload, productivity and quality.
- Tracking incoming workload from stakeholders and ensuring to meet 100% on time delivery (OTD).
- Managing projects for my team and reporting to my team leader for my team’s productivity and quality.
- Carrying out appraisals for my direct reporters (DRs) for my final year.
- Preparing knowledge slides as well as imparting training to fresh batches.
Education
Bachelor of Engineering - Mechanical
UAE
Bhubaneswar 2006.07 - 2009.10
Skills
Technical Documentation
Accomplishments
- Received appreciations from CEO and top leadership team for my exceptional presentation skill.
- Received promotion within 1.5 years for my diligent and quality deliverables and best-to-date NPS achievement.
- Chosen to travel to Romania for acquiring knowledge on new product lines and manage the same product line in India.
Software
MS Office
Oxygen
DITA
JIRA
Confluence
Visio
Nintex
FrameMaker
RoboHelp
SharePoint
Camtasia
ActivePresenter
MS Project Planner
Snagit
Timeline
Staff Technical Writer
ServiceMax Technologies
2020.05 - Current
Senior Technical Writer
HotelHub LLP
2019.08 - 2020.05
Deputy Manager (Process Specialist)
Vodafone India Services Pvt. Ltd.
2016.08 - 2019.08
Senior Technical Writer
Cisco
2015.06 - 2016.08
Senior Technical Writer
NetApp
2014.10 - 2015.04
Senior Technical Author
Alten India Pvt. Ltd.
2011.01 - 2014.10
Bachelor of Engineering - Mechanical
UAE
2006.07 - 2009.10
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