Chinthakunta Pranaya
Pune
Summary
Efficient Payroll client account manager offering 7.6+ years of experience. Processing payrolls for multiple countries across the world. Performing high volume payroll processing duties coordinating and auditing payroll functions. Working as a key relationship manager for multiple live projects and ensure milestones and timelines, baseline tasks are met.
Overview
8
8
years of professional experience
Work History
Client Account Manager
ADP (Automatic Data Processing, Inc.)
08.2022 - Current
- Responsible for all client communications, conflict resolution, and compliance on client deliverable and revenue
- Reviews all major deliverables (i.e., strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
- Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations
- Manage and expand client relationships and continual needs assessment relationship plan
- Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost-saving procedures
- Maximize revenue through strong account mining practices, offering a full range of services
- Accountable for Client retention and NPS strategy and execution
- Scheduling Monthly service review calls with the client and partner team, prepare the MOM
- Audit, Validate and deliver the precise output using multiple payroll platforms CRM, Excel with gross payroll run & automated system.
Senior Payment Associate
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD
01.2019 - 08.2022
- Fundamental analysis on payments such as MT103, MT202 and MT202COV
- Deals with calls and email related to business payments
- Act as a SME for new employees in the process and clarify their doubts
- Worked on UK, France Payments and Payment Returns
- Worked on DDIND’S (Direct Debt Indemnity Claims)
- Guide the customers in tracing the transactions
- Processing the returned payments to clients account and re-effect or re-process the rejected payments
- Handle exceptions which could cause payments failure and clear them within stipulated period of time
- Investigations on failure payments and find the root cause of failure and process them accordingly after successful analysis
- Work on back valuation of a payment, Return and Cancellation of Payments, Other queues such as Beneficiary claims non-receipt, Unable to apply Credit
- Respond to various queries from internal and external representative related to payments
- Assisting customers in regarding their smart cards profile
- Handle process inbox which consists of escalations and deliver the funds on time to clients
- Send EOD reports to avoid the latency in the transactions.
Associate Financial Analyst
WELLS FARGO EGS (INDIA) PRIVATE LIMITED
09.2016 - 01.2019
- Handling the customer loan on priority
- Experienced in calculating the income of the customers
- Processing loans keeping the customer in view with cent percent accuracy
- Analyzing the customer eligibility for granting a loan
- Performing the income analysis of the customer and checking regular tax paid on property
- Evaluate the customer pay-stubs and W2
- Experience in handling queues and casketing to the team
- Experience as a Team meeting handler in Organization, as to collate the updates to the team.
Education
S.S.C -
Sri Vidya Model High School, Hyderabad
01.2011
M.B.A -
Holy Mary Institute of Technology, Hyderabad
B.Com -
St. Pious Degree & PG College, Hyderabad
Intermediate -
Little Flower Joiner College, Hyderabad
Skills
- Quick learner with positive attitude, result oriented
- Adaptive to various environments and quick at change management
- Keen observation and good problem-solving capability
- Willingness to learn and execute the task at timely manner
- Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets
- Computer Operating Skills: Proficient in Microsoft Office Applications with Knowledge of Email (Outlook)
- Good MS Word & Excel, PowerPoint
- Ability to Plan, Control, Motivate, Lead and Coordinate with people from diverse backgrounds
Accomplishments
- Achieved as top performance award for achieving the target.
- Appreciated as topper former for the Quater2 for 2021 for achieving the best results.
- Received service excellence award for achieving NPS 9/10.
- Rewarded as Shared success Awards from payments Department
- Awarded Share Success for completing the loan documents.
- Appreciation received from Manager for handling a cleanup task in time.
- Predicates effectively as a Task Manger and completing it before the deadline.
- Volunteered in Corporate Social Responsibility 10K run.
- Volunteered for Wells Fargo as a face team member in Annual day.
- Won the 3rd place in inter college computation in Handball.
Personal Information
- Passport Number: Valid
- Husband's Name: C. Vikas
- Date of Birth: 10/23/97
- Marital Status: Married
Languages
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that the above furnished particulars are true to the best of my knowledge and belief.
Pranaya. C
Timeline
Client Account Manager
ADP (Automatic Data Processing, Inc.)
08.2022 - Current
Senior Payment Associate
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD
01.2019 - 08.2022
Associate Financial Analyst
WELLS FARGO EGS (INDIA) PRIVATE LIMITED
09.2016 - 01.2019
S.S.C -
Sri Vidya Model High School, Hyderabad
M.B.A -
Holy Mary Institute of Technology, Hyderabad
B.Com -
St. Pious Degree & PG College, Hyderabad
Intermediate -
Little Flower Joiner College, Hyderabad
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