Chirag Adak
Mulund (E), Mumbai
Summary
Results-oriented professional with a strong track record in a dynamic and challenging environment. Expertise in utilizing skills to drive career development and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Senior Executive
Hexaware Technologies Limited BPS
MUMBAI
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
MIS & Sales Executive
Polycab India Pvt Ltd
Mumbai
04.2023 - 10.2023
- Supported external sales team by punching sales order in Orcale and helping sales activities by proactively followup.
- Promoted products passionately and enthusiastically, using outstanding persuasion and negotiation skills to close high-value sales.
- Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis.
Customer Service Representative
Teleperformance Global Services Pvt Ltd
Mumbai
11.2021 - 06.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
B.COM - Banking and Insurance
New Horizon College of Commerce
Mumbai, MH2020
Higher Secondary Certificate - H.S.C
Wamanrao Muranjan Jr. college
Mumbai2015
Secondary School Certificate - S.S.C
Vidya Prabhodhini English Medium School
Mumbai, MH2013
Skills
- Email/Chat Drafting Responses
- Worked on Locobuzz, Sprinklr, Sales Force, Oracle
- Problem-solving
- MIS Reports
- Customer Relationship Management (CRM)
Timeline
Senior Executive
Hexaware Technologies Limited BPS
10.2023 - Current
MIS & Sales Executive
Polycab India Pvt Ltd
04.2023 - 10.2023
Customer Service Representative
Teleperformance Global Services Pvt Ltd
11.2021 - 06.2022
B.COM - Banking and Insurance
New Horizon College of Commerce
Higher Secondary Certificate - H.S.C
Wamanrao Muranjan Jr. college
Secondary School Certificate - S.S.C
Vidya Prabhodhini English Medium School
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