Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Vaibhav Makwana

Vaibhav Makwana

New Delhi

Summary

Dynamic Senior Executive with a proven track record at Concentrix, excelling in customer relationship management and upselling strategies. Leveraging Amadeus GDS expertise, I consistently enhanced travel experiences while driving revenue growth. Passionate about delivering exceptional service and fostering strong client relationships to achieve outstanding results.

Overview

4
4
years of professional experience

Work History

Senior Executive

Concentrix
01.2025 - 03.2025
  • Achieved high customer satisfaction through effective inbound sales strategies.
  • Executed cross-selling and up-selling of insurance products to increase revenue.
  • Managed account closures and transfers to streamline customer transitions.

Senior Process Associate - Travel

IGT Solutions
05.2024 - 11.2024
  • Executed ticketing and issuance processes to ensure efficient travel arrangements.
  • Utilized Amadeus GDS to optimize booking operations.
  • Created itineraries and managed comprehensive travel plans.
  • Facilitated up-selling and cross-selling opportunities to maximize revenue.
  • Performed modifications to enhance overall customer travel experiences.

Senior Executive - Travel

Majorel India
04.2023 - 12.2023
  • Supported international B2B clients with tailored solutions for business development.
  • Managed revenue improvements through strategic planning and execution.
  • Oversaw hotel modifications and maintained optimal availability.
  • Provided expert advice on taxation to enhance compliance and efficiency.
  • Created itineraries and managed comprehensive travel plans.
  • Performed modifications to enhance overall customer travel experiences.

CS Agent

Aakash Byju's
01.2022 - 12.2023
  • Engaged international clients, fostering strong customer relationships and satisfaction.
  • Coordinated workshops and training sessions for educators and students to enhance learning outcomes.
  • Assisted students in comprehending educational content and resolving queries effectively.
  • Interacted with parents to discuss student progress and address concerns promptly.
  • Managed educational materials and resources to optimize learning experiences.
  • Delivered customer service through phone and email communications, ensuring client needs were met.

Customer Service - Travel

Teleperformance
09.2020 - 01.2021
  • Executed ticketing and issuance processes to ensure efficient travel arrangements.
  • Utilized Amadeus GDS to optimize booking operations.
  • Created itineraries and managed comprehensive travel plans.
  • Facilitated up-selling and cross-selling opportunities to maximize revenue.
  • Performed modifications to enhance overall customer travel experiences.

Education

BBA -

Manipal University
Jaipur
09.2025

Senior Secondary -

Arunachal University
Arunachal Pradesh
05-2023

Higher Secondary -

Kasauli International Public School
Solan, H.P.

Skills

  • International voice process expertise
  • Customer relationship management
  • Upselling and cross-selling
  • Travel sales systems
  • EdTech sales knowledge
  • Blended operations management
  • CRM software proficiency
  • Dialer system usage
  • Microsoft Office suite
  • Chat and email support
  • Customer service excellence
  • Project management skills
  • Sales strategy development
  • Relationship building techniques
  • Amadeus GDS proficiency

Accomplishments

  • Top cross-seller
  • Top-up seller
  • Best customer satisfaction

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Senior Executive

Concentrix
01.2025 - 03.2025

Senior Process Associate - Travel

IGT Solutions
05.2024 - 11.2024

Senior Executive - Travel

Majorel India
04.2023 - 12.2023

CS Agent

Aakash Byju's
01.2022 - 12.2023

Customer Service - Travel

Teleperformance
09.2020 - 01.2021

BBA -

Manipal University

Senior Secondary -

Arunachal University

Higher Secondary -

Kasauli International Public School

Similar Profiles

CREATE PROFILE
Vaibhav Makwana