Narender KOTHARI
Senior Customer Service Associate
Greater Noida
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Senior Executive
CorroHealth
Noida
01.2026 - 01.2026
- Collecting medical records request from the facility by verifying provider information before sending the provider package for Health planner to adjust the risk management for HEDIS review
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations, and provided exceptional service.
Senior Executive
Access Healthcare
Noida
01.2025 - 01.2025
- Collecting medical records request from the facility by verifying patients details, provider information before sending the provider package for Health planner to adjust the risk management.
- Organized and detail-oriented with a strong work ethic.
International Customer Care Executive
Amazon
Noida
01.2023 - 01.2025
- As I was working in the retails with Amazon so I have to take UK phone calls to help the customers with their issues in refunds and replacement, deliveries etc.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Admission Advisor
Bennett University
Greater Noida
01.2022 - 01.2023
- Was responsible to take inbound calls as well as outbound calls, handling queries of students and parents pitching the right program to the candidate and solving the issues related to the app. forms
- Identified and addressed concerns of incoming students and parents.
Customer Service Executive
HCL Technologies Ltd
Noida
01.2016 - 01.2017
- Outbound cold callings to the highly satisfied clients who are working for car exchange and offers providing in their current cars.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Hospitality
AIIHM
Greater Noida11.2013
XIIth - English
CBSE
Greater Noida03.2010
Xth - English
CBSE
New Delhi03.2008
Skills
International Voice Process
Healthcare BPO
Calm under pressure
Flexible and adaptable
Problem-solving
Customer service
Friendly, positive attitude
Timeline
Senior Executive
CorroHealth
01.2026 - 01.2026
Senior Executive
Access Healthcare
01.2025 - 01.2025
International Customer Care Executive
Amazon
01.2023 - 01.2025
Admission Advisor
Bennett University
01.2022 - 01.2023
Customer Service Executive
HCL Technologies Ltd
01.2016 - 01.2017
Bachelor of Science - Hospitality
AIIHM
XIIth - English
CBSE
Xth - English
CBSE