Chirag Aggarwal
Hotelier
Delhi,India
Summary
Pursue a career in an organization that values professionalism, inculcate team spirit in its employees, can accommodate with the changing environment & where there is a probability of growth and development for both the organization and myself. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Reservation Associate
EIH Limited
DELHI, DELHI
08.2021 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Maintained awareness of types of rooms available in different resort locations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Supervisor, Customer Support
Adroit Financial Services Pvt. Ltd
Khaushambi, Uttar Pradesh
09.2019 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Branch Manager
MAA Hospitality Services Pvt. Ltd
Mathura, Uttar Pradesh
01.2019 - 08.2019
- Boosted branch sales by developing and deepening customer loyalty.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Senior Reservation Associate (FIT OPERATIONS)
Oberoi Hotels and Resorts
DELHI, DELHI
12.2016 - 12.2018
- Team Management, Daily Auditing and Briefings,
- Reservation Handling, Monitoring Guest Escalations.
- Preparing Daily Reports, Organizing Training Sessions
- Assigned as One point of contact for reservation requirements of particular Hotels.
- In Direct Contact with the Hotel personnel in case of implementation of new process.
Education
Bachelor of Science - Hotel Management
Delhi Institute of Hotel Management
Lajpat Nagar 08.2012 - 08.2015
High School
Happy School
Darya Ganj 04.2008 - 04.2009
High School Diploma -
Happy School
Darya Ganj 04.2011 - 06.2012
Skills
Operations support
Hotel accomodations
Revenue stream identification
Revenue growth
Additional Information
- INTERESTS: Travelling , Yoga and Cooking
Timeline
Senior Reservation Associate
EIH Limited
08.2021 - Current
Supervisor, Customer Support
Adroit Financial Services Pvt. Ltd
09.2019 - 07.2021
Branch Manager
MAA Hospitality Services Pvt. Ltd
01.2019 - 08.2019
Senior Reservation Associate (FIT OPERATIONS)
Oberoi Hotels and Resorts
12.2016 - 12.2018
Bachelor of Science - Hotel Management
Delhi Institute of Hotel Management
08.2012 - 08.2015
High School Diploma -
Happy School
04.2011 - 06.2012
High School
Happy School
04.2008 - 04.2009