Chirag Bendale
Pune
Summary
A versatile technical support representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Support Engineer with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Jetsynthesys Pvt.Ltd
Pune
07.2022 - Current
- Project Planning and execution, Procurement Manager, Handling Venders and procurement, Board Room Setup and management, new software Implantation for IT, Installation and Configure Mac OS, Windows O.S
- Like Windows 7, Windows 8, Windows 10, and Windows Server 2016R2
- Configuring & troubleshooting MS Outlook, Configure local printers and Network Printers, Handling MD Floor and C-Level and management team, Application Installation, configuration & troubleshooting using Remote Desktop Connection, Tight VNC & Quick Assist, SapphireIMS, Troubleshoot Local users' connectivity issues, Maintaining inventory of Desktop, Laptops, Printers, Servers, etc., Attending Day to Day Calls to the Users Troubleshooting Hardware & Software problems, Desktop Support/Remote Desktop support (Used Tools: Quick Assist, Team Viewer, Any desk & mstsc, etc.)
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Support Engineer
Vaishnavi Computer Services (Client: Harbinger Group)
Pune
07.2021 - 06.2022
- Handling vendors and procurement, Installation and Configuration of Mac OS, Windows O.S
- Like Windows 7, Windows 8, and Windows 10, Configuring & troubleshooting MS Outlook, configuring local printers and Network Printers, Application Installation, configuration & troubleshooting using Remote Desktop Connection, Tight VNC, Troubleshoot Local user's connectivity issues, Attending Day to Day Calls to the Users Troubleshooting of Hardware & Software problems
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Office Assistant
Softlink Computer Services
Pune
02.2021 - 07.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assisted with budgeting and financial management to keep office operating within budget.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
Design Engineer
CB Tech and Designing
Pune
08.2019 - 01.2021
- I Developed product designs with consideration for potential corrosion and wear.
- I Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- WE Worked with fabricators to test prototypes and develop production processes.
- We drafted documentation detailing design requirements and technical specifications.
- We Used (CATIA and Solid Edge) to meet design specifications for functional prototypes.
Education
SSC - SSC
New English School Ramanbaug
Pune, Maharashtra06.2016
Diploma (Mechanical) - undefined
Bharati Vidyapeeth Jawaharlal Nehru College of Engg.
Pune, Maharashtra01.2021
B Tech - Mechanical Engineering
Keystone School of Engineering
Pune08.2025
Skills
- Desktop support
- Technical issue analysis
- Mac systems
- Software diagnosis
- Technical document comprehension
- Data recovery
- P2P Purchases
- Conference planning
- Technical Support
- Project Management
- Risk management
Professional Qualifications
- Date of Birth: 08/08/01
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Certification
- CompTIA A+ (220-1001)
- ITSM ISO/IEC 2000:2018
- Unity Game Developer 3D
- AutoCAD
- SolidWorks
- Catia V5 R16-30
- Solid Edge Basics
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)
Timeline
IT Support Engineer
Jetsynthesys Pvt.Ltd
07.2022 - Current
IT Support Engineer
Vaishnavi Computer Services (Client: Harbinger Group)
07.2021 - 06.2022
Office Assistant
Softlink Computer Services
02.2021 - 07.2021
Design Engineer
CB Tech and Designing
08.2019 - 01.2021
SSC - SSC
New English School Ramanbaug
Diploma (Mechanical) - undefined
Bharati Vidyapeeth Jawaharlal Nehru College of Engg.
B Tech - Mechanical Engineering
Keystone School of Engineering
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