Chirag Thaker

● Create and oversee project plans; track and assess project progress and timelines; modify schedules and plans as necessary; and identify and resolve issues to ensure project success.
● Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

● Manage the day-to-day implementation of projects. Support project planning, tracking, documentation, and status updates.

● Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

● Track the utilization of project resources and manage it against resource allocation and budget, including on-time entry and approvals for project timesheets.

● Exercises solid project leadership skills, combined with strong business acumen and in-depth analytical skills, to drive business process improvements.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Conducted regular performance reviews to assess individual team member progress.
Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Identified the needs of customers promptly and efficiently.
• Communicating with clients as per requirements on a regular basis
Managed budgeting responsibilities, including forecasting expenses, tracking spending, and preparing reports for upper management.
• Offered training and support to keep team members motivated and working toward
objectives.
• Helped mitigate and resolve data issues by analyzing situation and implementing
appropriate solutions.

• Developed monthly, end-of-quarter and other statistical reports, including analysis for the leadership team and quality improvement program outcomes studies for the process
  • Determined root cause of data quality errors and recommended long-term solutions
  • Delegating work to the team on a daily basis
  • Guiding team members on process updates on a weekly basis
  • Communicating with Clients for process-related deliverables
  • Creating SOPs (Standard Operating Procedure Document) for change in process updates
  • Performing quality review of loan processed by team
  • Conducting Training for new associate on internal process Collaborated with management to provide training on improved processes and assist with
  creation and maintenance of quality training
  • Developed and maintained quality assurance procedure documentation.

• Developed standard operating procedures and document workflows for current and future process steps
• Trained users in details of system operation
• Coordinated with the team in developing project plans for prioritized initiatives
  Studied the entire project scope to fully understand customer expectations before beginning any process work
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.