

Senior IT Support & Infrastructure Engineer with 18+ years of experience in IT Operations, System Administration, Network Support, and IT Service Delivery. Skilled in Windows/Linux, Networking, Microsoft 365, Power BI, Automation Tools, and ITIL processes.
Windows Server, AD, DHCP, DNS
• Microsoft 365, MS Teams, Outlook
• IT Support L1/L2/L3, Ticketing & SLA
• Networking (VLAN, Routing, Switching)
• Linux Administration
• Nginx, Apache, PostgreSQL
• Power BI (Basic), Excel Dashboards
• Automation Tools & Gen-AI
• Mikrotik & Fortinet Firewalls
• VMware, VirtualBox
• Ramakrishna Mission Hospital, Itanagar: Designed, deployed, and managed website: https://itanagar.rkmm.org ensuring secure hosting and uptime.
• “HIKAI” Online Platform: Developed and maintained an academic management system for Ramakrishna Mission Higher Secondary School, Sohra (Meghalaya).