Chiranjivi R

Bangalore

Summary

Seeking a Management or Individual Contributor role where there is opportunity for growth & achievements which also provides opportunity to expand my learning horizon while contributing towards organization’s goal.

Overview

years of professional experience

Work History

Manager

Oracle India Private Limited

08.2010 - Current

Roles and responsibilities:
Workflow Management – Manage daily workflow with appropriate resource allocation, staffing and ensure to perform on the agreed process deliverables as per business requirement. Track record of meeting the SLA’s by 100% and maintaining high quality standards.
People Management – Point of contact for the employees, attend to and resolve the concerns within the framework of Policy & Procedures. People development by mentoring and motivating talent.
Performance Management – Setting up Annual KRA’s of team members in aligning with company’s objectives. Ensure that their actions are in tune with the organizational goals and regulations. Mentoring, Providing Coaching and Feedback. Identify and resolve performance / behavior issues. Conduct reviews and team performance appraisals based on their KRA’s.
Client Interaction – Keeping all the stake holders in loop about the progress of the process in terms of volumes, accuracy and efficiency through periodic conference calls. Regular interaction with clients, understand the business change/update and ensure information is cascaded to all the required levels. Maintained positive client satisfaction.
Reporting – Formatting and preparing weekly deck to the management depicting productivity. Team responsible of downloading the weekly and quarterly reports from Global Support and Sales Metrics which provides insight to Sales team on their contract values for the customer interaction. Also, work on Adjustment process during quarter ends which helps Finance, Sales teams and the Executive Management to arrive on dollar values associated with our business for Quarter end results.
Training – Created training modules and reviewing the same at regular intervals for the existing team members and new joiners for process training and soft skills. Implemented the Knowledge Management in order to build effective knowledge repository for the processes.
Process: Contract Data Quality and Entitlement (Business Operations)

Process Analyst - SME

Accenture Services Private Limited

09.2007 - 08.2010

Roles and responsibilities:
Validating Customer signed legal agreement and Purchase Orders. Approving hardware and annual annuity orders to recognize sales credit.
Hardware invoicing, creating annual maintenance service contracts and taking care of its renewals in ERP – ORACLE 11i application as per process approved by client. Served as single point of contact for customer’s service entitlement and billing.
Worked in the Oracle 11i application includes Install base, Contract for Service, Customer AR enquiry by supporting for EMEA region and was a part of transition of Global accounts and handled critical accounts of the team.
Assisted team members of 12 by solving issues in their process activities like clearing interface errors and maintaining key reports such as Backlog, Revenue@Risk and File Value.
Acted as SPOC in providing details for SOX audits on various process related queries.
Worked with Customer data desk team to update EMEA Branch and Territory codes by creating new fields during address creation or edits which saved manual 6 hours per week for team members. These codes are typically used by service engineer to trace the address details while attending the calls logged by customer.
Process: Service Order Management (Order to Cash process)

Junior Executive

Indecomm Global Services

02.2006 - 09.2007

Roles and responsibilities:
Mortgage Loan Setup process. Creating Title Search Report (TSR).
Reporting of Tax ID, Tax amounts by searching the property details using Address (or) Owner name in the application with the help of Property Insight (PI).
Reporting of Vesting Information (includes Owner’s name and tenancy information), Mortgages, Assignments, Modifications, Liens, Condominiums, Judgments and so on using relevant documents.
Process: Mortgage process

Education

Post Graduate Diploma - Business Administration

Symbiosis University

Bachelor’s Degree - Science

Bangalore University

Skills

Operations:
- Strong knowledge of end-to-end staffing management practices to manage projects or day-to-day operations independently
- Demonstrates strong knowledge of planning and forecasting tools and processes to ensure adherence to the project timelines

- Meticulous Planning of workflow Ability to analyze business trends and proactively take measures
- Review the staffing plan and work allocation plan to achieve production targets

Accomplishments

Have won Oracle Support Services Award Trophy followed by 3 Pacesetter awards and quite a few Spot Bonus awards at Oracle.
Worked with Sales teams in order to fix data correction issues at upfront level by guiding them to verify the required tools in order to furnish correct details to Sales Order which is used for contract auto/manual bookings.

Languages

Languages Known: Kannada, English, Telugu, Tamil and Hindi.

Disclaimer

Name: Chiranjeevi R. Date of Birth: 1985-03-23 Address: Urban Bliss Apartments, Navodayanagar, J.P.Nagar 7th Ph, Bangalore-78 Passport Number: V1166170 I hereby declare that all the information given above is true as the best of my knowledge and belief. Date: Place: Bangalore (Chiranjeevi R)

Timeline