CHITHIRA M
Technology Lead
Trivandrum
Summary
SAP SD professional with strong focus on successful project outcomes and seamless team integration. Skilled in SAP configuration, order-to-cash processes, and troubleshooting. Known for adaptability in fast-paced environments and consistent delivery of high-quality results. Valued for strong analytical skills, effective communication, and collaborative approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SAP SD consultant
Infosys Ltd
09.2019 - Current
Project experiences
Infosys - Hershey's Account
- Implemented EDI integration between SAP and customer systems to automate Sales Order creation, reducing manual effort and processing time.
- Set up and tested Outbound EDI messages (ORDRSP, DESADV, INVOIC) for sending Order acknowledgements, Advance Shipping Notifications and Invoices to customers.
- Designed and implemented partner profiles and Idoc mappings to ensure smooth data exchange between SAP and external trading partners.
- Coordinated with technical teams (CPI, ABAP,OPENTEXT) to resolve mapping issues and ensure end-to-end process automation.
- Collaborated with business stakeholders and customers to gather requirements, define EDI specifications, and validate successful end to end testing.
- Monitored and troubleshooted IDoc failures, ensuring quick resolution and minimal business disruption.
- Monitor and resolve user reports issues related to sales, delivery, billing and pricing in SAP SD.
- Analyze and fix failed idocs and interface related errors.
- Handle batch jobs for billing, credit check ,delivery etc.
- Works with business users to gather requirements for new features or enhancements in SD.
- Perform unit testing for enhancements and ensure no disruption to existing processes.
- Attends daily stand-ups to discuss ongoing issues and priorities.
Infosys – Mercedes-Benz account
- Have worked with Mercedes Benz exclusively for 2 years to support clients in various issues coming in production systems in APAC and Americas.
- All key deliverables were done before SLA and no escalations were made from market end
- Process enhancements such as NLER and Bug fix were done as part of support projects.
- Successfully implemented wholesale stocks automation projects for Korea and Japan market.
- Successfully implemented one LER for Korea market
Infosys – Oerlikon
- Master Data migration to SAP from Legacy system for OS markets
- Have expertise in LSMW and Infosys developed data migration tool
- Interacted effectively with client to understand the Master data from their point of view
Education
Bachelor’s Degree - Electrical and Electronics Engineering
APJ Abdul Kalam Technological University
07.2019
Skills
SAP SD configuration
Certification
SAP S/4HANA Cloud Private Edition, Sales Certified Associate
Disclaimer
I hereby solemnly declare that all information given above are true to the best of my knowledge and belief. I also understand that any discrepancies found in the above information will render me liable for cancellation of my candidature.
Timeline
SAP SD consultant
Infosys Ltd
09.2019 - Current
Bachelor’s Degree - Electrical and Electronics Engineering
APJ Abdul Kalam Technological University
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