Chondamma MD

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Resolved Average 35 + technical support inquiries per day. With SLA of 95% & above.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support. Overall 4.8 average rating every quarter.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
• Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
• Walked individuals through basic troubleshooting tasks.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Generated reports to track performance and analyze trends.
• Mentored less experienced team members to improve customer responses and work towards tickets for better SLA.
• Developed and implemented feedback loop with product development team, contributing to refinement of software features.

* Deliver lectures on subjects related to business administration, including finance, marketing, operations, and human resource management.

• Implemented flipped classroom strategies to maximize student engagement and comprehension during lecture periods.
• Designed and implemented engaging group projects that fostered teamwork, critical thinking, and problem-solving skills among students.
• Mentored students on career development and academic success, resulting in higher retention rates and improved post-graduation outcomes.
• Established partnerships with local businesses for guest speakers and internship opportunities, providing valuable hands-on experience for students.
• Maintained regularly scheduled hours in order to assist and advise students on class, program, academic, and vocational plans.
• Utilized various technology tools and platforms to enhance student learning.
• Encouraged student participation and provided feedback to improve student performance.